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Work History

May 2015Present

OSP Engineer

Project Mutual Telecom

Plan, design, draft, inspect contractor work, and deliver the end product for fiber optic communication. I work closely with municipalities in order to ensure proper placement of fiber optic utilities underground so that future business and residential customers have access.  I manage my own inventory, work on contract negotiation, and ensure payment is provided after the job has completed to proper specifications.

Jun 2007May 2015

Engineer II

CenturyLink Communications; Qwest Communications

 Design, draft, create scope of work, and engineer telephony communication lines for road projects, new subdivision plats, and fiber to the tower/home projects. Coordinate with contractors for placement, change orders, and timing of project. Meet with local developers, public works directors, general public, city council members, other local utilities, and highway districts to ensure proper placement or planning of projects.

Aug 2003Jun 2007

Escalations Manager

Qwest Communications

 Helped alleviate irate customers by explaining billing issues and assisted customer care with developing plan to ensure customer satisfaction. Helped train new employees with compliance issues, systems, and federal/state regulations regarding telecommunications.

Aug 1996Aug 2003

Division Manager

Interstate Brands Corporation

Managed 7-8 salespeople and helped to increase sales of Wonder Bread and Hostess Cakes. Dealt with union representative to come to resolution of issues and maintain compliance with union contract.

Jun 1992Aug 1996

Salesperson

Route Sales, Interstate Brands Corporation
Managed sales on individual route and had continuous increases in sales. Cold called on potential customers and serviced existing customers using customer service traits.

Education

Summary