Work History

Work History
Apr 2009 - Aug 2010


Starbucks Corporation

Duties included following up on customer feedback (both good and bad) and crafting an appropriate response. Recent blogs:•••• and Recognition:• Moderator of the Month (awarded May 2009)• Moderator of the Month (awarded July 2009)• Moderator of the Month (awarded August 2009)• Moderator of the Month (awarded May 2010)•Featured moderator at (August 2009, September 2009, October 2009, July 2010, August 2010)•Named one of the top moderators for 2009. (

Sep 2009 - Aug 2010

support, Starbucks Card Mobile

Starbucks Corporation

Provided support (via e-mail, phone and to users of the Starbucks Card Mobile iPhone application.

Aug 2006 - Aug 2010

customer contact representative

Starbucks Corporation

Primary duties include handling customer contacts. Additional duties include processing comment cards and responding to e-mails sent to various e-mail addresses.


•Starbucks Customer Contact Center's Partner (Employee) of the Quarter (Q3 of FY07)•Starbucks Customer Contact Center's Partner (Employee) of the Month (awarded December 2008)

Jan 2009 - Jan 2010

business systems analyst associate

Starbucks Corporation

•Was a six-month rotational position (originally slated to end in July 2009) that was extended to a year.Primary duties included analyzing and reporting Starbucks Card-related data for various sales channels. Additional duties included:•Providing ad hoc support to marketing, product and category managers, as well as to members of our extended cross-functional team. •Managing the internal Starbucks Card ordering process.•Assisting in managing the accounts of key business-to-business and reseller clients. (•Managing customer databases for the Starbucks Passion Panel ( and VIA Insider customer panels.•Providing technical and administrative assistance to the Starbucks Gold Lab ( customer panel.•Providing customer service and technical support to users of the Starbucks Card Mobile iPhone app.

Jan 2008 - Aug 2008

inside sales representative

Starbucks Corporation

Primary duties included providing customer service and sales support to new, existing and prospective clients by answering and following up with incoming calls, processing orders, reviewing creative and/or marketing materials and resolving any logistical or customer service issues that may have arisen.•Responsible for $1.3M in sales from February 2008-July 2008.

Apr 2003 - Oct 2004

IT Manager

Digi Resources, LLC

Duties included updating and maintaining three e-commerce websites.Attended the 2004 International CES.


Sep 2003 - May 2005

Bachelor of Arts

The Evergreen State College

Areas of focus included political economy, social movements, LGBT and gender theory, health/nutrition and Native American studies. Also took a graduate-level MPA state government course, taught by State Senator Karen Fraser.

Activities and Societies: Internship at an independent record label based in Olympia,Washington.

Jan 2000 - Dec 2002

Washington State University

Activities and Societies: Delta Sigma Phi (president, sergeant at arms), Greek Senate, Greek Alliance Board of Directors, Peer Mentoring, Lacrosse (Club), Women's Transit, Delta Sigma Phi Undergraduate Advisory Committee (2001)




Salesforce Ideas

Salesforce CRM


I love what I do and I am committed to continual learning and self-improvement. Experience in: •Retail (apparel and footwear, consumer electronics, sporting goods) •Restaurant/Hospitality •E-Commerce •Sales •Customer Service •Technical Support •Social Media (blogging, moderating) •Analytics

Skills (continued)

Experience in:•Retail (apparel and footwear, consumer electronics, sporting goods)•Restaurant/Hospitality•E-Commerce•Sales•Customer Service•Technical Support•Social Media (blogging, moderating)•AnalyticsSystems/Software/Applications:•Facebook (end-user and fan pages)•Twitter (end-user and applications such as Objective Marketer, CoTweet, HootSuite, TweetDeck, Seesmic,, etc.)• CRM• Ideas•AS/400•Valuelink Business Center (VLBC)•Onyx CRM/Consona CRM•Telligent/CommunityServer•Microsoft SharePoint•Cybersource•Oracle (various programs)•Microsoft Office•SAS Enterprise Guide•Microstrategy•Serverside


Interested In
  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch



Woody Hertzog

Was my manager at Digi Resources.