Work History

Work History
Jan 2010 - Aug 2010

Temporary - PIA Auditor

Solix, Inc.
Mar 2007 - Jan 2009

Assistant to the Director of Technical Services

Jackel Inc

Assisted the Director of Technical Services with daily customer correspondence, quality assurance checks on manufactured products, maintenance of project management software, and research and procurement of new technologies and materials.

  • Managed a team of employees to replace the defective parts of a product according to the customer's stringent guidelines while meeting critical deadlines.
  • Developed a cost analysis of raw materials between multiple vendors (international and domestic) in order to maintain competitive pricing for customers.
Nov 2004 - Jan 2009

Jackel Inc
Nov 2004 - Feb 2007

Account Executive

Jackel Inc

Provided sales support to executives and sales team.  Assumed role of office manager while assisting customer service and logistics departments with customer service, accounts receivable, accounts payable, and domestic and international shipping.

  • Ensured product launches were on schedule by visiting factories in Hong Kong and China to meet with customers and oversee operations.
  • Streamlined order process increasing order accuracy by 50% while reducing order transaction time by 40%.
Sep 2002 - Feb 2004

Management Assistant

Enterprise Rent-A-Car

Managed airport staff of six (Management Trainees, car preps, and drivers) in lieu of Branch Manager to provide car rentals to customer's aboard incoming flights, while maintaining high level of courtesy and professionalism.

  • Increased and maintained high internal customer service rating while providing excellent customer service with the goal of making each and every customer 100% completely satisfied.
  • Marketed local airport hotels and coordinated referral and pickup agreements to improve relationships and increase business.
  • Developed and trained new employees in preparation for their Management Qualification test.
Jul 2001 - Aug 2002

Management Trainee

Enterprise Rent-A-Car

Promoted the value of the Enterprise experience to body shops, car dealerships, and local businesses while providing rental cars to local residents.

  • Led branch in contests that measured car sales referrals, corporate account referrals, and damage waiver sales.
  • Collected over $6000 in overdue accounts receivables from previous customers.
  • Volunteered and was accepted to work at airport branch where the "best" of the best are employed after two months with company.
  • Promoted to Management Assistant after passing Management Qualification test.

Education

Education

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SUMMARY

A motivated and versatile sales, management, and customer service professional known for adding value to high-performance organizations.  A highly valued team player who is experienced and excels at increasing revenue while providing customers with excellent service and support.

SUMMARY OF PROFESSIONAL QUALIFICATIONS

  • Excellent communication and problem-solving skills.
  • Proven work ethic-and the willingness to finished assigned tasks.
  • Proven customer service skills.
  • Proven ability to multi-task and handle stressful situations, independently research problems, and make informed decisions.
  • Proven ability to work independently and in a team environment.
  • Proficiency in Microsoft Office Suite:  Word, Excel, PowerPoint, Outlook, and Access.
  • Proficiency in Windows Share Point, and MAS 200.
  • Certified in handling and shipment of hazardous materials (49CFR & IATA).