Team Manager - Operations
- D -7 Bharathiar Street, Kavya Gardens 4th Pahse, Porur, Chennai - 600116.
Result oriented Manager with over ten years experience in Finance spread across Insurance, Trade Finance and Retail Banking, specialising in quartile uplift and experience working as Business Analyst in multiple projects.
Excellent interpersonal and team-management skills.
Complaint Handling-Retail Banking
Customer Service-Trade Finance
Audit and Compliance-Insurance
Set up the audit function in chennai. Audited the process for the effectiveness of checks and controls and compliance to operational and regulatory standards. Was involved in the implementation of ISO 9001: 2008. Zero Non Compliance found in the External Audits.
Individual Personal Pension-Insurance
Trained new hires on process, product and systems. Trained the team on updates and new products. Completed the training needs identification analysis and coached team members to perform better. Was the anti-fraud champion. Ensured awareness of fraud reporting procedures and adherence to the said procedures. Trained new hires on Anti-fraud and Anti money laundering procedures. Had 100% pass rate in the Mystery Shopping exercises.
Life and Pensions-Insurance
Ensured the team met the CSAT and quality targets. Trained new hires on process, product, Systems and Quality guidelines. Certified New Hires to the floor.
Handled customer queries on Life Insurance policies for Policy Holders in the UK
Troubleshooting DSL connectivity issues for users in the USA Troubleshooting outlook and web mail
Specialization - Chemistry