Work History

Work History
May 2013 - Present

Sales Manager

Dilbeck Estates

Support 32 sales professionals. Recruit, train, and client approval. Strengthened company's business by leading the implementation of a recruiting project to continually attract both top producing and new agents. Generate ideas to Encourage Participation in Company-wide Activities.

Jun 2009 - May 2013

General Manager

Kobeissi Properties

Responsible for the Establishment of a new full service real estate organization. Developed and Implemented Documentation for Cal BRE Compliance, Legal Practices, and Sales Transaction for a three-office firm. Recruited and Trained Agents, Facilitated company's rise to gain a substantial area market share for upscale property sales.

Jun 2006 - May 2009

Owner / Broker

Glencrest Realty

Founded a real estate sales company. Began with nothing and became a 9 agent local niche Realty. Insured Federal, State, and Local RESPA regulations compliance, Recruited and Trained agents, reviewed all transactions, and managed daily sales, marketing, and client service functions.

Dec 2002 - Jun 2006

General Manager

Jupiter Properties

Established a real estate sales division for a lending institution. Insured Federal, State, and Local RESPA regulations compliance, Recruited and Trained agents, reviewed all transactions, and managed daily sales, marketing, and client service functions.

Jul 1997 - Dec 2002

Customer Service Manager

Los Angeles Cold Storage

Directed call center and warehouse customer service staff. Recruited and Trained. Collaborated with warehouse managers and staff to insure smooth in-bound and outbound logistics. Was Company Liaison for Key Domestic and International Accounts. Organized and Spearheaded a complete overhaul of the company's call center including new modular workstations, phone system, and computer network. Established the company's first Customer Service Manual in an electronic format that adapts to change and evolution in the work type and flow.

Jul 1990 - Oct 1995

Customer Service Manager

EDIC

Supervised all inbound and outbound client communication. Company contact for all Domestic and International clients. Attended trade shows to nurture company client relationships. Improved communication between sales, production, and shipping departments. Cross Trained key members of all company departments to improve interaction.

Education

Education

Skills

Skills

Real Estate Organization

Organization

Team Management

Communications

Presentations

LEADER

Certifications

Certifications
Jan 2011 - Jan 2015

Real Estate Broker License

California Bureau of Real Estate

Trainer

Train new and veteran agents in client service, sales, marketing, and real estate best practices.