Summary

Experienced Health IS professional with proven success in design, implementation, and management of technical products and solutions.  Maintains expert knowledge in a diverse range of technical skills, as well as healthcare and revenue cycle systems. Holds a Master of Science in Computer Information Systems in addition to technical certifications. Expertise includes:

Certifications

Microsoft Office SharePoint Server 2007, Configuration – MCTS  (March 2008)

OnBase System Administrator, v.14, OCSA (May 2014) 

OnBase Workflow Administrator, v.14, OCWA (February 2015)                                         

Work History

Work History
Aug 2009 - Present

Senior Health Systems Analyst

VANDERBILT UNIVERSITY MEDICAL CENTER

Provides analysis, implementation, management, and support of many healthcare and revenue cycle systems including RelayHealth product family, Maxsys UM system, Healthport Medicare Auditing, Allscripts Care Management, and Medaptus charge capture, throughout the product lifecycle.

  • Led multiple cross-functional technical teams during the implementation of RelayHealth insurance verification and estimator point of service system, including HL7 integration with HealthQuest and 270/271 transactions into Epic.
  • Partnered with RelayHealth and Vanderbilt Executive Advisory Committee to identify and pilot improvements and enhancements such as previous eligibility checking and webpay credit card processing.
  • Presented session on Insurance Verification and Point of Service Collections at 2013 Mckesson InSight Conference and served as InSight Enhancement Chair for product improvement.
  • Improved customer system acceptance by addressing customer concerns, managing expectations, promoting communication, holding the vendor accountable, and proactively anticipating issues and needs before they arise.
  • Expanded the Estimator application to additional departments increasing point of service collections revenue and providing patients with an estimate of out of pocket charges for scheduled procedures.
  • Led project to upgrade and integrate 3m products into Active Directory to provide global security management.
  • Works with Utilization Management Advisory Board for upgrades and improvements to Maxsys.

Business Analysis of the hospital admitting and patient flow process.

  • Worked closely with senior management to provide overview of current workflows and processes in the ED and Admitting departments.
  • Provided a market analysis of available products and recommendations to Executive Management for a system that will provide automation and alleviate issues caused by the current complex paper processes.

SharePoint Server 2010/Project Server 2010 Administrator and Developer - Complete design, build, configuration, and implementation of Enterprise SharePoint Server 2010 and Project Server 2010 with the migration of existing 2007 environment. Provides ongoing maintenance, upgrades, and support as well as custom webpart development, workflow, and branding for multiple site collections.

HP Quality Center/ALM Administrator – Provides application support and maintenance. Serves as technical point of contact for users, DBA’s, and server admins.

OnBase System and Workflow Administrator (OCSA, OCWA) – Provides support and upgrades to the OnBase system and develop complex workflows for patient accounting to facilitate the flow of documents including patient EOB’s and statement write-off process.

Oct 2006 - Jul 2009

Application Development Manager

EDUCATIONAL SERVICES OF AMERICA

Application Development Manager Managed the Discovery, Analysis, Development, Implementation, and Training of a custom enterprise student management system for ESA's diverse divisions that included client and school district interaction, billing and payment integration and ad hoc reporting.

  • Worked with users and leadership from the different divisions as well as corporate executives to define budget, scope and timelines for each area of the project.

ESA technical lead for the implementation of Microsoft Great Plains Accounting system and budgeting software, developing multiple SQL queries to integrate the two systems.

Webmaster for all ESA division websites. Redesigned, developed and migrated multiple sites from the existing Ruby/Rails environment

SharePoint MOSS 2007Administrator and Developer - Provided a complete design, build, and implementation of SharePoint MOSS 2007 and Office Forms Server 2007.  Developed multiple custom webpart solutions, workflows, and integration with external systems.

System Administrator - Provided implementation, maintenance, and support for all areas of technology.  These areas included over 20 different applications and both Windows and Macintosh Client Operating Systems.  Maintained and supported the server room, TCP/IP based devices, and the Cisco VOIP Call Manager and Unity system.

1999 - 2006

Contractor

Developer

Designed and developed custom Content Management solutions for a wide range of industries including construction, retail, sports, and entertainment, utilizing Sitefinity and Wordpress platforms coded with PHP, HTML, CSS, and Javascript.

Mar 2000 - Oct 2002

Database Maintenance Specialist

CALIFORNIA STATE UNIVERSITY

Maintained data integrity and accuracy between CSUN's GEAC system and the Library of Congress's OCLC system.

Created database module for cataloging and tracking the library's inventory of musical recordings.

Education

Education
2006

Master of Science, Computer Information Systems

MIDDLE TENNESSEE STATE UNIVERSITY
1992

Master of Music

UNIVERSITY OF SOUTHERN CALIFORNIA
1989

Bachelor of Music

UNIVERSITY OF NORTH TEXAS