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Summary

I am a professional with a broad range of experiences, hierarchically and functionally. My main expertise lies in leadership and management of people, project and product. 

I approach my workplace with a sense of empowerment. Hands-on and self-driven, I look for solutions and identify changes and action plans when encountering obstacles, limitations and challenges. My decision making and problem solving approach is guided by a distinct vision of the future. I value dynamism and initiate change.

I value factual, objective and pragmactic exchanges of information. My communication is solution and goal oriented while acknowledging that each situation is unique. 

I build interpersonal relationships to achieve business success.

Core Competencies 

Business strategy

Performance management

Project management

Product management

Organisational Behaviour management

Monitoring and feedbacks

Team leadership

People and organisational development

Creating buy-in

Solutions design

Commercial orientation

Account management

Professional Experience

Dec 2015Present

Chief Product Officer

Besedo, Stockholm

Main responsibilities & Key achievements: 

  • Responsible for the Innovation & Development division, including Software development teams, Product Owner, UX and Design. Interim responsible for inbound marketing
  • Grew and stabilised the Stockholm Dev team and built a in-house Dev team in Romania together with the HRBP
  • Implemented agile product management process with emphasis on discovery and feedback loop
  • Quantitative and qualitative market analysis including competition, willingness to pay and monetisation
  • Defining and iterating on our business model and pricing
  • First release of our SaaS product, an all-in-one professional tool for content moderation (www.implio.com) and on-boarding of our first clients: over 10 millions jobs going through implio already
  • Merger with the tech - machine learning capabilities - company ioSquare.com: Project manager of the tech due diligence and Project Manager of the post-merger integration

Strong collaboration with the Global HR Manager to define our employee value proposition with the goal of attracting and retaining talented software developers and key capabilities. Daily collaboration with HRBP for recruitment tactics, employees development and critical capabilities fulfilment. 

December 2015June 2016

Interim Account Manager

Besedo, Stockholm

Main achievements & Key achievements:

  • Responsible for the revenue, retention and gross margin for Besedo's largest account, a classified site in Germany (Yearly revenue: 6 million euros)
  • Developing relationship with the client focusing on their success
  • Contract re-negotiation: secured contract and revenue for 2 more years
  • Up-sales: sold an additional service (Phone support & insights reports on users' feedbacks about the client product)
June 2014December 2015

Chief Operating Officer

Besedo, Stockholm

Main responsibilities & Key achievements:

  • Overall responsible for Besedo global operations. The operational workforce, close to 500 employees, is distributed in 5 centres
  • Set-up and implemented the "Operational Effectiveness Program", a change program leading to an increased efficiency with 30% globally and resulting in an increase of 4.2% in gross margin
    • Implementing a performance management process
    • Introducing the role of business analyst and working together with the software development team to develop and improve tools increasing efficiency while maintaining quality (QA tool, Besedo Assisting Reviewing Tool, post-moderation tool...)
    • Coach the ops leaders for improved behaviours and results follow-up, developing solutions for short term and long term results, delivering feedbacks & coaching. Worked closely with an organisational behaviour coach: www.waldine.se 
    • Improving the recruitment process in collaboration with HR, taking a data informed approach, utilising tests such as Cubiks and competence-based interview
  • Improved global service fulfillments KPIs from 76% to 84%

As part of the Management team, I participated in the work to re-define our vision, mission and values as well as as the strategy for the company. Close support to the CEO throughout Besedo's reorganisation from services to product focus. 

October 2013June 2014

Resource Manager (Tactical Resource and Cost Planning)

Ericsson, Kista

Main responsibilities & Key achievements: 

  • Setting and implementing tactical headcount plans for Ericsson's global service delivery workforce (80 000 employees) to reach financial and related operational targets, with the aim of having the right number of resources at the right time and place, with the right competence
  • 
Drive right mix between local and global delivery according to strategic program
  • Analyse the business situation and translate into resource and competence need
  • Analyse and implement wanted competence pyramid structure
  • Drive the critical capabilities project in collaboration with HR and domain experts
January 2012September 2013

Global Operations Manager

Besedo, Stockholm

Main responsibilities & Key achievements: 

  • Lead, coach and develop the service delivery organisation: local Operations managers, Workforce Optimisation manager, Quality manager and Implementation manager (c.a. 15 clients and 500 employees)
  • Monitor and follow up operational and financial KPIs & Drive short term improvement plans when necessary as well as process improvement to reach agreed targets
  • Secure reporting, internal and toward clients. 
Ensure that all contractual deliveries are fulfilled toward the clientts
  • Ensure that best practices and lessons learnt are shared across the assignments/centres for consistent improvement

Being an industry expert in the field of User Generated Content and working with planning and operations, I have been, during my time in Besedo, a key enabler for client retention and new sales:

  • Meet prospects and conduct discussions providing operational and industry expertise

  • Design of accurately scoped offers to solve prospects' problems and generate profitable business
  • Point of contact for operational escalations for all clients, securing actions to take and client retention
  • Cooperate with sales and implement a process to accurately and timely give input on offers in term of SLA and staffing requirement as well as cost and margin calculation
  • Designed monthly client reports to emphasis the performance of our delivery and offer consultative advices to the clients on how to be even more successful
20042008

Other professional experiences

  • Worforce optimisation manager, Besedo, Stockholm 
  • Shift manager, Besedo, Stockholm
  • Market researcher, Opticom, Stockholm
  • Technical support TL, Siemens, Cork (use of CRM Siebel)
  • ICT and Software development teams Assistant, Capio, Lyon (Use of ERP JD Edwards)
  • Customer relation agent, Apple, Cork (use of CRM PeopleSoft and ERP SAP)
  • Sales representative, Starwood Hotels & Resorts, Cork

Education & Professional development

2014Present

Recent continuous professional development

  • Strategic management certification, 2016
  • Inbound marketing certification, 2016
  • One week Product management course, 2016
  • Agile project management course, 2015
  • Transformation management training with Ericsson (handling objections, change management, create buy-in, feedbacks and coaching, negotiating), 2014
  • Brainstudio course with Ericsson (mind maps, memorisation techniques, goals settings, positive thinking, fast reading to gain efficiency in the work environment), 2014
19982003

Bachelor degree in Science and Technique of Physical and Sports Activities - MentionEducation (PE Teacher) + 1 specialised year at IUFM (Academic institute for Teacher Training)

University Claude Bernard, Lyon 1

Personal interests

I love reading, both for self-development, and for pleasure. I like to relax by dancing at home and playing music. I play violin and I am learning piano together with my 6 years-old daughter. I grew up with sports as a passion and I am still training regularly, although I swapped the hard-core gymnastics for lighter trainings. I enjoy meeting friends and family, and having long Sunday meals.