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Summary

Operations/Planning/Marketing/Finance/Controlling/Forecasting

Results driven healthcare leader who employs transformational and evidence-based management approaches to improving healthcare delivery and building high performing teams. Strong knowledge of healthcare administration and medical practice management with robust experiences in business analytics, business development, staff management and development with proven success in bridging the gap between high-level strategic planning and tactical implementation. Effective communication skills with the ability to provide cross functional team leadership, expanding healthcare programs & improving deficiencies in health systems. Proficient in Business Operations, Financial Management, Labor Relations, Organizational Governance, Continuous Quality Improvement and maximizing all levels of stakeholder satisfaction.

Core Competencies

  • Multi-Site Healthcare Operations
  • Relationship and Team Building
  • Strategic Planning                                                                                           
  • Decision-Making and Problem Solving
  • Continuous Quality Improvement                                                            
  • Removing Survey Deficiencies
  • Budgeting and Financial Reporting                                                         
  • Executive Leadership and Mentoring
  • Boundary Spanning                                                                                       
  • Staff Development and Training
  • Patient/Staff Experience (Assessment/Improvement )                    
  • Revenue Cycle Management
  • Knowledge Management                                                                            
  • Workflow Mapping and Process Improvement
  • Accountability & Organizational Design                                                
  • Business Development

Work experience

2017-03

Regional Director of Practice Operations

The Institute for Family Health

Executive director responsible for oversight of regional activities at the New York City territories tasked with anticipating, identifying and responding to changes in care delivery and setting policy and administrative initiatives to meet federal and state regulatory guidelines. Improve operational effectiveness and efficiency defined by cost effective and high quality patient care. Work with site leadership in shepherding their ability to lead successfully with targeted results in quality and service performance, patient satisfaction and engagement. Reports to the Chief Medical Officer.

Highlights include:

  • Participating, encouraging, and developing strategic planning activities at site and regional levels
  • Certify that all policies and procedures are being followed in the assigned regional practice sites
  • Identifying trends via regional datamining to develop and monitor departmental action plans through PDSA cycles with the goal of continued quality improvement for operating systems related to: access, patient and staff communication/engagement, posting, collecting payments, patient and staff satisfaction, provider efficiency, clinical quality, and financial viability of the assigned region
  • Engaged in development of existing sites as well as planning and program development for acquisitions and new site buildouts of Article 28 and 31 clinics
  • Providing reporting/analytics to the c-suite executive team on a regular basis to demonstrate areas of improvement with a focus on clinical quality, patient satisfaction, schedule efficiency, and financial viability of the assigned region
  • Ensuring that sites are in compliance with financial goal and operating efficiencies around: copayment collection rates, billable visits, and expense control
  • Collaborating with the finance department to assist in the development of the operating and capital budgets for assigned regions
  • Correlating overhead with financial performance; provide recommendations to organizational leadership on physician and non-physician staff resource utilization
  • Coordinating with facilities, and regional nursing director to assure site and staff comply with regulatory, licensure, and accreditation requirements Strong focus on analytics and utilizing information to push focus on various health initiatives

2015-022017-02

Operations Manager-Administration

The Institute for Family Health

Site director responsible for facilitating an environment and organizational culture that enables community-based ambulatory care facilities to fulfill the health system's mission by meeting or exceeding assigned goals, conveying the health system's mission to all community-based ambulatory care staff members, holding staff accountable for performance, motivating staff to improve performance, and recognizing and rewarding performance. In addition, I oversee the measurement, assessment and improvement of community-based ambulatory care facilities performance in the areas of service, quality, safety, finance and regulatory compliance. Reports to the VP of Operations.

Highlights include:

  • Management of 240 indirect staff and 11 direct senior departmental administrators/managers
  • Total revamp of telephonic system at site, with an overhaul of complete workflow for greater access and proper functionality
  • Instituted pilot blood draw lab and station to improve cycle time and reduce room congestion, which was launched successfully as certified CLIA laboratory
  • Total overhaul of walk-in/same day patient  workflow to mitigate wait times and improved patient access
  • Restructuring triage area to meet HIPAA compliance requirements
  • Actively managing a provider panel of 42 staff providers and 28 residents to ensure adequate coverage during operating hours
  • Showing fiscal prudence in managing an operating budget of 42M and successfully staying below projected expenses
  • Routinely present at consumer venues to promote community awareness and provide outreach services in surrounding neighborhoods
  • Commitment to training, mentorship and professional development of all-staff lines through CME, internal & external training seminars and coaching presentations held monthly
  • Constantly evaluating service lines to provide innovative quality evidence-based health services
  • Strong focus on analytics and utilizing information to push focus on various health initiatives
  • Implementing PCMH model across all Article 28/31 lines
2012-052014-11

Practice Administrator-Operations

West End Pediatrics

Responsible for total practice management of multi-location, multi-provider group through oversight of the day-to-day operations of the group to ensure smooth functioning of operations at both the clinical and administrative levels through financial management, information management, organizational governance, quality improvement, risk management and human resources. Reports to the governing board.

Highlights include:

  • Compilation and presentation of Monthly and Annual financial statements(P&L's, Balance Sheet, Cash Flows)
  • Preparation of annual revenue and expense budgets Monthly and Annual reporting on financial performance vs. Budget
  • Ensuring operational integrity relative to opportunity development, risk management, resource management and allocation, and overall best practices
  • Presentation of site-based financial results to management/shareholders for MD&A(management discussion and analysis)
  • Liaise with corporate accounting and finance to ensure consistency in all financial reporting
  • Designing patient care workflows to ensure effective and efficient care delivery Developing a web presence for the practice that contributes to an integrated electronic health record(EHR) solution and contributes to ensuring consistency and quality in patient care
  • Identifying OFI's(opportunities for improvement), plan strategies that provide sustainable advances, and develop and execute these plans for continuous quality improvement
  • Routinely evaluating cost management strategies for efficiency and effectiveness including lean principles
  • Setting goals and assign responsibility and accountability that reflect the mission, vision and values of the practice
2010-072012-04

Consultant-Business Development

Management Inspection Depot

Interfaced with various teams to realize sustainable improvements at the departmental and organizational level through infrastructure analysis, performance assessment, structural intervention, and operational planning. Works with medical groups, IPA's, and other physician organizations to tackle a myriad of strategic, operational, and financial challenges to help effectively and efficiently manage services and resources. Serve as a physician group advisor on services such as credentialing, managed care contract negotiation, resource allocation and utilization, clinical integration and care coordination, performance monitoring and management, labor and non-labor cost management, and work process design, coordination and management.

Highlights include:

  • Medical Practice Performance Improvement/Turnaround
  • Maintenance and Development of Policies and Procedures to compile, validate and report outpatient revenue
  • Medical Group Revenue Cycle Improvement Medical Group Transitions: Expansion/Integration
  • Clinical Integration and Accountable Care Organization Development
  • Strategic and Business Planning
  • Interim Management
  • Custom Surveys and proprietary research analysis
  • Managed Care Contract Negotiating
  • Data Analysis over a continuum of health service lines
  • Evaluating financial viability of special projects to ensure profit through pro-forma reviews
2010-012010-06

Executive Intern

Stamford Anesthesiology Services

Administrative Residency conducted through One on one mentoring/coaching with Chief Executive Officer on various administrative initiatives implemented during operations. Responsibilities included the understanding and exercise of budgeting and fiscal oversight, departmental communication, team building, and overall policy development. Develop strategic business management skills. Display an eagerness to learn. Pursue and accept increased responsibility. Demonstrate persistence and seek alternative strategies when obstacles arise. Display a high level of effort and commitment to performing tasks as assigned. Operate effectively within the organizational structure. Demonstrate trustworthiness and responsible behavior.

Education

20092011

Master of Public Health; MPH

CUNY School of Public Health

Concentration in Policy and Administration

20062009

Bachelor of Science; BS

Brooklyn College

Concentration in Business Management & Finance

Computer Proficiencies

  • Microsoft Word                                                                                                        
  • Windows Platform(s)
  • Microsoft Excel                                                                                                        
  • Macintosh OS Platform(s)
  • Microsoft PowerPoint                                                                                          
  • SPSS (Statistical Package for Social Science)
  • Microsoft Outlook                                                                                                 
  • Electronic Medical Records (EPIC, ECW)
  • QuickBooks                                                                                                             
  • Crystal/Business Objects Reporting

Affiliations

  • American College of Healthcare Administrators (ACHCA)         
  • Trustee – Pawling Historic Districts Committee
  • Trustee – Historical Society of Quaker Hill and Pawling
  • American College of Healthcare Executives (ACHE)                                              
  • American Public Health Association (APHA)                                   
  • Medical Group Management Association (MGMA)                                                
  • Public Health Association of New York City (PHANYC)
  • Society for Public Health Education (SOPHE)

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