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Work experience

Oct 2013Feb 2014

Outbound Call Center

Singular Solutions

Made outbound calls from automated dialer calling phone customers trying to get them to switch phone providers.

Jan 2012Apr 2012

Tax Preparer

Jackson Hewitt

Prepared taxes, filed electronically or printed out for customer to mail. Printed refund checks.

Jan 2011Apr 2011

Tax Preparer

Jackson Hewitt
Jan 2010Apr 2010

Tax Preparer

Jackson Hewitt
Apr 2009Sep 2009

Collector Retention

Bank of America

Worked in Retention collecting on delinquent mortgage accounts. Called customers to try to setup pay arrangements or qualify them for programs to help lower their mortgage payments to avoid foreclosure. Took incoming calls directed calls to correct department and took payments from current customers.

Aug 2008Oct 2008

Student Services (Work Study)

Career Centers of Texas

Made copies for various departments, escorted students to dfferent departments, worked in mail room distributing mail to correct departments.

Jun 2005Mar 2008

Data entry, sales

Jones Boys

Called people all over the US and Canada to get them to try trial subscriptions to different newspapers, called current newspaper subscribers to offer them upgrades to their current subscriptions.

Typed the orders and faxed or emailed to the correct newspaper.

Oct 2001May 2005


Risk Management Alternatives

Collected for American Express, Capitol One, Cingular Wireless.

Skip traced for American Express, Cingular Wireless and various retail clients

Apr 1999May 2001


First National Bank of Marin

Collected for banks credit card. Called customers to setup pay arrangements.

Took inbound calls directed to correct department and took payments from current customers.

May 1996Jun 1999


Collection Bureau of Orlando

Collected for medical and retail clients. Filed insurance claims and followed up with insurance companies and attorneys. Called customers to make payment arrangements.


Mar 2008Dec 2008

Medical Office Specialist

Career Centers of Texas

Medical Office Skills: 

  • Medical Terminology
  • Insurance Verification
  • ICD-9 & CPT Knowledge
  • Medical Documentation
  • Charting and Scheduling
  • 10-Key by Touch
  • Typing 60+ WPM
  • Medical Records
  • Patient Care and Instruction
  • Data Entry
  • Transcription
  • Multi-tasking
  • Microsoft Office
  • Processing X-Rays
Sep 1970Jun 1974

High School Diploma

Palmyra-Macedon High School