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Summary

My name is Jeandy. I am a Registered Nurse. I have chosen not to practice my profession for personal reasons. I have worked in the BPO industry for a total of 3 years and 9 months. I am very well exposed and fluent in speaking and writing the English language.

I had relevant experience for 1.5 years with a Sales account, Fingerhut. In that time frame, I was able to master their product. As a result, I was promoted as an Associate Product Trainer. I handled classes that consisted 25 students per class and endorsed all in operations. This gave me the opportunity to develop and strengthen my communication, grammar/writing, teaching, rapport-building, evaluation, and leadership skills.
I maximized these qualities and skills when I became a Customer Service Representative for Microsoft Store for another 2 years and 9 months with the BPO company, Convergys Phils Inc. Specifically involved in the Post Sales Quadrant/Support. I was recognized and awarded Top Agent in Balance Scorecard for delivering high-energy, trained and developed, issue resolution-oriented customer service.

I have strong social and interpersonal skills that help me in dealing with customers and clients easily. I focus in delivering quality and timely resolutions. I am young and very much eager to enhance my work experience.

Work experience

Mar 2013Dec 2015

Customer Service Representative

Convergys Phils. Inc
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Oct 2013Dec 2013

Associate Trainer

Convergys Phils. Inc
  • An associate trainer handles the learning and professional development of the agent.
  • Helps equip agent with the knowledge, practical skills and motivation to carry out work-related tasks.
  • Endorse the agent to operations given that agent is ready and equipped with the knowledge and skills to assist clients and become an efficient customer service representative.
Mar 20122013

Sales Representative

Customer

You will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.

Education