Jean Valerie Mapile

  • Dubai
  • 0504043186
  • mapilejeanvalerie@yahoo.com
Jean  Valerie  Mapile

Customer Service Executive

Summary

I am a holder of UAE Driving license. I have more than 6 years of professional experience in UAE. Currently working as Customer Service Representative in Oil & Gas Co. With 4 years experience in the electronic field as Inventory Control cum Sales Coordinator and have excellent knowledge in Orion System powered by Oracle and was able to handle the Inventory Department. Have a sufficient background in sales coordinator, customer service, secretarial and other related jobs. Great knowledge of office practices and procedures, business correspondence, travel arrangements, Microsoft Office applications and telephone etiquette. Have an excellent ability to work in a fast-paced environment under minimal supervision. Have a strong ability to multitask and to work with a variety of people. Have an above average typing speed with complete accuracy and a highly organized, outgoing, dedicated, efficient and reliable person.

Work History

Work History
Apr 2015 - Present

Customer Service Representative

Zettachem International Limited - Jebel Ali

Deal directly with customers either by telephone and email. Respond promptly to customer inquiries Handle and resolve customer complaints provide pricing and delivery information Set up new customer accounts Process orders, forms, quotations and requests. Organize workflow to meet customer time frames. Direct requests and unresolved issues to the designated resource Manage customers' accounts, payable and receivables Keep records of customer interactions and transactions Record details of inquiries, comments and complaints and action taken. Maintain and manage customer records by updating account information. Manage administration Communicate and coordinate with internal departments and customers. Follow up on customer interactions.

Mar 2011 - Apr 2015

Inventory Control and Sales Coordinator

VV & Sons LLC-Bhatia Brothers Group of Companies-Jebel Ali

Execute inventory control measures to ensure all internal documents are getting posted. Performs a variety of duties in receiving, issuing, and accounting for inventory stock and entering into the system (Orion System). Completes all necessary paperwork for stock items issued, and forwards to supervisor. Confirms that delivered goods match purchase order specifications of quantity, condition, model number, etc. Assists in conducting a complete physical inventory count annually. Monitor and ensure all showrooms, sales invoice is duly posted daily in the system by the corresponding sales in-charge. Issues supplies such as Sales Invoice, Receipt Voucher etc. to Showrooms and completes all necessary paperwork for supplies issued. Utilizes Orion terminal to properly account for issues, returns, receipts of new materials and associated back orders; inputs essential data on all materials handled; adheres to strict accounting procedures in this regard. Supports the showrooms, in-charge pertaining to invoice, sales return, and goods receipt. Entered numerical data into databases in a timely and accurate manner. Produced monthly reports using advanced Excel spreadsheet functions.

Dec 2009 - Feb 2010

Secretary cum Recepnionist

Vanilla Advertising-Dubai

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Sep 2008 - Dec 2009

Marketing Executive cum Recepnionist

Baya Graph Advertising-Dubai

Researched and customized service proposals for clients. Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate. Coordinate with marketing groups to facilitate functions. Provide status reports to management. Set-up and coordinate meetings. Do's such field work to market our product(printing job's). Responsible in making a quotation and other documents required by the sales person. Proper coordination and follow-ups of inquiry of clients. Performs Administrative and clerical works.

Education

Education
Jun 2002 - Apr 2004

Associate of Computer Technology

Datamex Institute of Computer Technology

Computer Programmer

Skills

Skills

  • Fluent in English
  • Types 50 WPM
  • Basic PC troubleshooting
  • Orion software
  • Strong interpersonal skills
  • Retail merchandising experience 
  • People-oriented
  • Dedicated team player
  • Superior organizational skills
  • Adept multi-tasker
  • Goal-oriented
  • Exceptional time management skills