Work experience

Work experience

Assistant Manager



Dealt with customer and staff issues in a professional and timely manner ; Input call details and submitted tickets into call center data base. ; Performed telemarketing and inventory management responsibilities. ; Performed cash management duties, assuring accuracy of all transactions.;  Evaluated account payable and resolved issues with suppliers Administered everyday financial actions and operations ; Maintained records for accounting Exhibited strong customer service skills ; Worked under deadlines effectively.

French Interpreter

US Army

Fort Lewis, WASHINGTON(Djibouti Mission Preparation)

Trained military using French translation skills. ; Carried out role playing in war scenarios, utilizing interpretation skills.; Met extreme deadlines, often working excessive overtime to meet obligations.

Team Leader



Provided updates to the CRM(Client Relationship Management) database ; Ensured support processes, documentation, and procedures are in place and tested for all new systems introduced ; Promoted collaboration with the Technical Services Teams to enable total customer satisfaction ; Responded to both English and French speaking calls when needed ;  Input call details and submitted tickets into call center data base ; Participated in initiatives and responded to requests for help to contribute to team and department success

General Manager

Tapps Express


Managed store operations, finance, and administration; Examined and Prepared disbursement vouchers ; Determined appropriate payment methods ; Reviewed, audited and processed payments to vendors ; Assessed the needs of customers and then working to meet those needs in a productive and helpful manner.; Exhibited strong customer service skills. ; Responsible for team development, communications, sales, profit and cost control management ; Supervised and evaluated work of departmental staff Updated owner daily on completed tasks and duties

Finance & Operation Manager

Diyanne Dress

Ouagadougou BURKINA FASO

Managed company Finance and Operations ; Maintained Knowledge on Integrated Business Information system  ; Supervised, motivated and evaluated performance of employees ; Conducted weekly meeting to improve communication, build a team-spirited environment, and improve job performance ; Responsible for profit and cost control management ; Evaluated expenses for different projects ;  Prepared disbursement vouchers for approved expenditures ; Maintained and updated accounting and financial documents ; Ensured that all document is presented prior to payments



La Guardia Community College

ESL (English as a second Language)


St. Martin University

Bachelor in Business Administration/ Marketing



• Bilingual French and English • MS Word 2013 &XP, MS Excel 2013, PowerPoint 2013, Outlook 2013,Photoshop