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Work experience

French Interpreter

US Army

Fort Lewis, WASHINGTON(Djibouti Mission Preparation)

Trained military using French translation skills. ; Carried out role playing in war scenarios, utilizing interpretation skills.; Met extreme deadlines, often working excessive overtime to meet obligations.

Team Leader

Nintendo

Redmond, WASHINGTON

Provided updates to the CRM(Client Relationship Management) database ; Ensured support processes, documentation, and procedures are in place and tested for all new systems introduced ; Promoted collaboration with the Technical Services Teams to enable total customer satisfaction ; Responded to both English and French speaking calls when needed ;  Input call details and submitted tickets into call center data base ; Participated in initiatives and responded to requests for help to contribute to team and department success

General Manager

Tapps Express

Lake Tapps, WASHINGTON

Managed store operations, finance, and administration; Examined and Prepared disbursement vouchers ; Determined appropriate payment methods ; Reviewed, audited and processed payments to vendors ; Assessed the needs of customers and then working to meet those needs in a productive and helpful manner.; Exhibited strong customer service skills. ; Responsible for team development, communications, sales, profit and cost control management ; Supervised and evaluated work of departmental staff Updated owner daily on completed tasks and duties

Education

La Guardia Community College

ESL (English as a second Language)

B.B.A

St. Martin University

Bachelor in Business Administration/ Marketing

Skills

• Bilingual French and English • MS Word 2013 &XP, MS Excel 2013, PowerPoint 2013, Outlook 2013,Photoshop