Customer Support/RMA Coordinator
Mercury Computer Systems
Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Dispatch non-RMA technical issues to Technical Support group using the Clarify database.
Receive customer requests for RMA's and prepare documents/trouble tickets related to processing these returns using both the Clarify and Oracle databases.
Review warranty/maintenance status of customer product returns to ensure accuracy of repair pricing.
Record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Generate and maintain a daily report for tracking RMA's to ensure minimum turnaround time.
Maintain records of returns, schedule changes, product enhancements or changes and product pricing, and resolve return credit problems.
Order Administrator Visualization Systems Group (VSG)
Coordinate and process domestic and international purchase orders using Oracle 11 backend database cluster.
Strong interface to Sales Representatives, Customers, Manufacturing, Accounting and other departments
Compile and interpret data and generate, manage and troubleshoot MIS reports for management.
Answer non-routine questions regarding organization's products and services and general procedures for order processing issues
Verify consistency of purchase orders with pricing, discount schedules, policies, and specific customer agreements.
Managed licensing for OpenInventor 5.0/5.1 & Amira 4.0/4.1.1 development Linux, Mac, RedHat Enterprise Server & RedHat Fedora Core for JRE
Responsible for software license key reconciliation for reporting purposes of Visualization Systems Group products
Provided technical assistance for JRE applications OpenInventor 5.0/5.1 & Amira 4.0/4.1.1