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John Douglass is the Lead Information Architect for APCO Worldwide where he manages user experience and information architecture design. His experience includes directing interaction and user experience strategies for clients ranging from start-ups to Fortune 100 companies. Most recently, he conceptualizes and re-designs properties across several industries, including financial services, pharmaceuticals, consumer products, government, energy, retail and technology.

Work experience

Jan 2007Present

Lead Information Architect

APCO Worldwide
Creates information architecture and online strategies applying user experience best practices. Responsible for translating business objectives into user experiences through documentation such as site maps, functional specifications, wireframes, personas, user scenarios, and task flows. Communicates these user experience strategies to client and production teams throughout implementation. Coordinate and conduct usability testing, competitor reviews, heuristics analyses and accessibility audits.
May 2005May 2007


Concentrated in marketing, e-commerce, and online consumer behavior in the Communication, Culture, and Technology Masters program. Core coursework focused on usability methodologies, human factors analysis, user research, online product development and e-commerce application development.
May 2006Dec 2006

Content Manager (internship), Recruitment

Chemonics International
Responsible for the content management over 2800 international development consultant records in a proprietary database. Trained staff on best practices. Performed various new business activities including pre-recruitment assignments, proposal resume writing, and matrix building.
Sep 2005Dec 2005

Research Analyst

The Advertising Council
Investigated the economic and social impact of proposals under review for Ad Council support.
Jul 2003Jun 2005

Admissions Counselor

Responsible for advocacy of 900+ files each year in admissions committee decisions. Marketing strategist responsible for publication content, copy development and distribution. Supervised and coordinated video production unit with budget of $150,000. Supervised 120 student volunteers.






Vanderbilt University