John Douglass is the Lead Information Architect for APCO Worldwide where he manages user experience and information architecture design. His experience includes directing interaction and user experience strategies for clients ranging from start-ups to Fortune 100 companies. Most recently, he conceptualizes and re-designs properties across several industries, including financial services, pharmaceuticals, consumer products, government, energy, retail and technology.
Jan 2007 - Present
Lead Information Architect
Creates information architecture and online strategies applying user experience best practices. Responsible for translating business objectives into user experiences through documentation such as site maps, functional specifications, wireframes, personas, user scenarios, and task flows. Communicates these user experience strategies to client and production teams throughout implementation. Coordinate and conduct usability testing, competitor reviews, heuristics analyses and accessibility audits.
May 2005 - May 2007
Concentrated in marketing, e-commerce, and online consumer behavior in the Communication, Culture, and Technology Masters program. Core coursework focused on usability methodologies, human factors analysis, user research, online product development and e-commerce application development.
May 2006 - Dec 2006
Content Manager (internship), Recruitment
Responsible for the content management over 2800 international development consultant records in a proprietary database. Trained staff on best practices. Performed various new business activities including pre-recruitment assignments, proposal resume writing, and matrix building.
Sep 2005 - Dec 2005
The Advertising Council
Investigated the economic and social impact of proposals under review for Ad Council support.
Jul 2003 - Jun 2005
Responsible for advocacy of 900+ files each year in admissions committee decisions. Marketing strategist responsible for publication content, copy development and distribution. Supervised and coordinated video production unit with budget of $150,000. Supervised 120 student volunteers.