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Work experience

Sep 2007Jul 2008

Project Leader

Omega Management Group Corp.

Supervised call center operations for fifteen outbound agents securing customer satisfaction surveys. Adjusted systems and staffing based on load to ensure maximum productivity levels are maintained for timely project delivery. Prepared daily, weekly and monthly reporting specific to the tactical performance of the call center. Ensured the creation of work schedules that effectively met business needs through coordination of shifts and schedules. Recognized and predicted trends and made well-balanced decisions, often under strict time constraints. Analyzed inbound performance and outbound call campaigns to ensure maximum yield and productivity was being met.

Jan 2007Jun 2007

Warehouse Supervisor


Managed a staff of 14 associates encompassing Warehousing, Inventory Control, and Distribution of perishables to retail locations throughout New England. Ensured timely, cost effective transportation by determining optimal loading patterns, routing and carriers. Protected shipments by investigating causes of damages or shortages in consignments or overcharges for freight. Directed fleet maintenance and lease contracts. Maintain D.O.T. records for compliance.

Jan 2005Sep 2006

Assistant Manager

Hollis Grain and Hardware

Responsible for Purchasing, Inventory Control, Shipping and Receiving. Hired and coached associates. Performed employee reviews. Trained employees in daily operations including proper forklift operation. Responsibility for opening, closing and daily cash/sales reconciliation. Was authorized to sign company checks. Primary sales lead for items sold over $1500.00.

Mar 1999Sep 2004

Senior Technical Engineer

Maintained customer relationships; assisted with software configuration and post-implementation issues to ensure client satisfaction. Established communications and provided project support for payroll application customers. Researched database problems, gathering end user feedback and conducting research to determine root cause and recommend solutions. Interfaced with technical teams to design and plan upgrades to improve application performance. Analyzed database and network performance via remote access applications, SQL scripts, and connectivity testing. Logged service requests, customer data, and solution information in ticket-tracking application.

Jul 1996Sep 1997

Sales Manager

Boat Shop, LLC

Directed and coordinated activities of personnel engaged in the following areas; materials planning, distribution, inventory control, material analysis, purchasing and supply chain management. Managed, controls and directed the activities and staff involved in the distribution of inventory to the production line, including LTL, and airline logistics both domestic and international, including customs documentation. Supervised a staff of 8 in telemarketing and cold calling to increase sales and maintain retention. H.A.A.C.P. Administrator.

Feb 1995Jul 1996

Operations Manager

Ipswich Shellfish Co., Inc.

Logistics Manger for distributing product with 20 vehicles to 600 locations per day. Project Manager for a $1M expansion including the oversight of Electrical, Refrigeration, Fire Protection. I implemented a Materials Planning and Inventory System and also a H.A.A.C.P. Federal Inspection Program to maintain compliance in a food-processing environment. National Sales manager directing staff in telemarketing, account retention. Lead buyer of perishable product totaling $4M per year. Budget responsibility. Member of safety committee.



Boston University
Sep 1976Jun 1980


Plymouth State University


Volunteer Work


Competetive Cycling



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