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Summary

Smart, funny, hardworking guy with 2+ years experience in a sales / customer service environment

Work experience

Apr 2010Present

Marketing Coordinator

Yerbucha (Kombucha Health Drink)
  • Maintain, monitor and analyze reports on campaign performance metrics
  • Networking with referral sources to describe the unique product we sell
  • Creatively merchandised new product in 2 new markets and 5 local companies
  • Decreased follow-up time for customer satisfaction issues by 20%
20082010

Online Account Manager

Profitfuel

(All Internet Marketing Campaigns)

  • Awarded top account manager 2008
  • Consistently placed within top 3 in client retention and revenue
  • Increased departmental revenue 15% for years 2008 & 2009
  • Created 30% improvement in customer satisfaction based on experience and intuition
  • Tracked and managed action items using CRM software, issue resolution for various client initiatives
  • Worked with operations and client services departments to provide ongoing support for clients
  • Proven experience simultaneously multi-tasking several projects and building customer relations
  • Experienced in creation of comprehensive reporting and statistical analysis
20062008

Courier

FedEx
  • Provided support to customers on any issues regarding features of services
  • Increased route efficiency 15% by meeting service commitments and maximizing customer satisfaction
20052006

English Trainer

ICC Sprachinsitut
  • Managed 1 - 30 member classes with students of various levels of ability and maturity
  • Developed and delivered interactive, project-based curricula in english classes
  • Worked with students of all ages and background to make english accessible

Education

TESOL Certificate

Portland State University

BA

University of Arizona

References

Aaron Schell

Ian Greenleigh

Brandyn Balmos

Kati Grosse

David Lyon

Volunteerism

Recent Work

Skills

Spanish
German
CRM Applications
Internet Communications
HTML
Adobe Photoshop
Micsorsoft OS
MS Office applications, systems troubleshooting, networking, hardware replacement
Smart, Funny, Hardworking Guy
Advertising Consultant
Consulting and advising to fill the gaps between the actual situation and the desired one Raising the levels of organizational performance and achievements "Feel the pulse" and make a preliminary diagnosis at his first encounter with the client Clarify goals, discover the roots of the problems, help correct those problems, then guide management and employees towards the desired results.
SEO
Solid understanding that creating quality content has become very essential, linkbuilding
Internet Marketing
Pay Per Click, Cost Per Action, Conversion (Marketing), Contextual Advertising, Search Advertising, Search Engine Marketing, Search Analytics, Search Media Optimization, Digital Marketing, Email Marketing, Social Media Marketing