Summary

Motivated business professional with a successful 12-year track record of advanced administrative proficiencies that has positively contributed to the success of my team. Talent for quickly mastering technology. Poised and competent with with all levels of professionals and a demonstrated ability to easily transcend cultural differences.  Demonstrated ability to manage multiple projects efficiently and effectively. 

Flexible and versatile – able to maintain a sense of humor under pressure. Accustomed to handling sensitive, confidential records. Ability to work independently yet collaborate cross-functionally on a team.

Work History

Work History
Jul 2009 - Present

Food Services (Contractor)

The Home Depot

Act on behalf of THD as the primary client interface for food service vendors and point of contact for issue resolution related to food services for all stores and offices. (Contract position through IKON)

Manage corporate-wide expense-based coffee service programs to include supplies, services, invoices for the stores, SSC, and field offices totaling more than $5M annually. Develop strategies to create new business opportunities, expand current business, and optimize food service programs' ROI.

Aug 2004 - Dec 2008

Administrative Assistant

Deloitte & Touche

Served as Administrative Assistant for over 300 senior managers and managers in Consulting and Financial Advisory Services as part of a two-person team.

Handled administrative and project support efforts for the Consulting and FAS functions. Developed presentations and reports; created graphics for client deliverables; scheduled meetings and travel. Prepared time, expense, and travel reports for Executives.

Apr 2004 - Aug 2004

Office Manager (Contract)

Banc of America Securities, LLC

Developed and maintained systems, policies, and procedures, for the management of daily office operations. (Contract position via Adecco)

Performed administrative tasks, which included scheduling meetings, handling correspondence, routing calls and supply maintenance.

Sep 2003 - Feb 2004

Customer Service Associate

Parker Hannifin - Veriflo

Handled client relationship management functions.

Specialized in quick resolution of customer issues.Handled new order entry, product returns and other clerical functions.Played a key role in increasing customer retention and satisfaction rates.

Nov 2001 - Aug 2002

Assistant Store Manager

The Children's Place

Hired, trained, supervised, and motivated a 12-member team of sales associates.

Assisted in the management of daily operational activities of the sales floor and drove sales activity to meet weekly and monthly goals. Ensured proper merchandise processing and setup merchandise displays. Generated daily reports, monitored budgets and controlled store expenses.

Dec 1999 - Dec 2001

Administrative Assistant

Banc of America Securities, LLC

Supported seven Vice Presidents and their staff of approximately 70 associates.

Performed administrative duties, compiled and generated weekly reports and performed project management duties.

Education

Education
Aug 2009 - May 2012

B.A.

Georgia State University

Skills

Skills

Online Marketing

To include search engine optimization (SEO), search engine marketing (SEM), and social media marketing (SMM).

MS Access

Visio

MS Project

MS Excel

MS PowerPoint

MS Word

References

References

Robert Partee

“Tiana Walker is an outstanding young business woman. She is a highly intelligent and motivated individual. I along with the other managers feel that Ms. Walker is a great example of a young professional woman that is destined for many major accomplishments in the future. Tiana has always displayed a high degree of integrity, responsibility, and ambition. She is definitely a leader rather than a follower. She is also a most dependable team player and consistently demonstrates good judgment and a mature outlook on her and the team's endeavors. We are all impressed with her ability to make solid logical and practical steps to accomplish the goals. It is with great pleasure that I recommend Tiana Walker. She would be an asset to any organization, and I am happy to give her my wholehearted endorsement.” October 21, 2008

Robert Partee , Program Manager , Deloitte Consulting managed Tiana indirectly at Deloitte

Delden Fane

“Tiana is an outstanding professional who is very organized and has a great ability to solve business operational challenges. Also, Tianna is a great team player who motivates staff to accomplish firm goals and objectives.” February 5, 2009

- Worked with Tiana at Deloitte Consulting

Lori Fry

“Tiana is detail oriented, pleasant, and extremely easy to work with. Particularly when working against deadlines, Tiana was always there to support and make sure materials as requested and delivered on time. I would welcome the opportunity to work with Tiana again!” February 3, 2009