Diana Tudor

Diana Tudor

Skills

Skills

Desktop and Application Support

IT Technical Project Management

Windows Server 2012

Windows Server 2008

VMWare

Education

Education
Sep 2010 - Jul 2011

ISCTE

Investment and Financing analysis, Legal Framework of Business Creation, Innovation and Business Strategy, Tax, Foundation of the Entrepreneurial Process, Marketing Planning, Human Resources Management and Negotiation, Information Systems Management, Financial Planning, Logistics and Production Management, Psycho-social processes in Entrepreneurship, Intellectual Technology and Intellectual PropertyFinal Exam : Business Plan (team work) which I presented on behalf of the team as its team leader

Sep 2008 - Jul 2010

MBA

University of Craiova

MBA Paper on International Negotiations

Sep 2005 - Jul 2007

BA

Ruhr-Universität Bochum

Project Portfolio

Work History

Work History

Freelance Translations

Freelancer

Various translation/ transcription/ copyrighting projects (Language pairs: English/German/Romanian in all combinations)

Translations mostly in the following fields :Automotive and Technical/IT/Marketing/Travel/Legal/Medical/Philosophy) for clients such as:

Bavarian Technic

PWM Electronics

Softrequest

HIOX

Internetagentur Graf-Daveci

Trinity Innovations

3Dissue

Windwärts Gmbh

M-net …

Beside the actual translation itself the work of persuading my clients and negotiating the terms and conditions of the projects

Being a certified translator for English and German, I’ve also translated many legal documents for the Craiova Law Court 

Apr 2012 - Present

Project Manager & 3rd Level Systems Technician

Pirelli Sistemi Informativi

Technical Projects:

  • ESXi upgrade to 5.1 of more than 30 worldwide distributed servers as part of building a global vCenter (together with a project team).
  • vCenter simple and medium-complexity implementations, maintenance and troubleshooting (3 to 6 nodes/ vCenter + Network Attached Storage)
  • Factory server back-up implementation and standardization with CommVault (international project team)

Technical Activities:

3rd level Systems Support based on MS technologies:

  • Troubleshooting, configuration and maintenance of AD, GPO, DHCP, DNS, FSH (Windows Server 2003 & Windows Server 2008 R2 architecture)
  • VMWare implementation and troubleshooting
  • Windows Server 2003 & Windows Server 2008 R2 installation and troubleshooting
  • Testing new IT solutions related to virtualization (Zerto, DataProtection)

Non- technical Projects:

  •  Advising and developing internal procedures and workflows following MS support model
  •  Monitoring cross-department projects
  •  Implementing new methods for international communication (Global IT Community) at an operative level between the Infrastructure department and international IT technicians.
May 2011 - Mar 2012

Project/Team Start-up

Pirelli Tyres Romania

Start-up of 1st level support team and processes for the 5 North American offices as team leader and project manager:

  • Training, supervising of Team composed of 6 persons, as well as the implementing and monitoring of team integration and coordination activities.
  • Monitoring team activity and tasks + optimization of processes and workflows + implementation of new procedures as well as managing the existing ones
  • Maintaing communication channels between various strata of involved parties
  • Takeover and successful implementation of the SAP Profiling activity for Brasil (ongoing)
  • Acting as interim 2nd Level IT Support on-site in Rome, Georgia, USA (Dec 2012 – Feb 2012)
Mar 2008 - Apr 2011

1st Level Multilingual Technical Support

Pirelli Tyres Romania

1st level user, network and application support for about 10.000 Users from Most European Countries in English, German, Italian by phone or e-mail:

  • Logging calls and acting as a link between the users and the responsible teams when necessary
  • Sysadmin responsibilities including, AD, basic networking, Standard APIS & Non-APIS Software and other application management tasks
  • SAP Profiling/ SAP Basis
  • Windows, Citrix and printer Troubleshooting
  • Creating Video/Static Tutorials
  • Software testing and translation
  • Monitoring and reporting quality and quantity