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Work experience

08/2016Present

Health Information Specialist

Native American Community Clinic

The Health Information Specialist maintains the clinics electronic health records in accordance with established procedures and policies.

Duties: 

  • Answer phone calls and emails from internal and external customers related to records requests and questions.
  • Evaluate appropriateness of authorizations for disclosure to meet state and HIPAA rules.
  • Document all requests in the EMR and other systems as appropriate.
  • Process incoming and outgoing records requests.
  • Assist patients in completing medical releases.
  • Other duties as assigned.
12/201406/2015

Pharmacy Technician

Walgreens

In accordance with state and federal regulations, the Pharmacy Technician assists the pharmacist in the performance of Pharmacy Department duties in accordance with Company policies and procedures.

Duties:

  • Engaged customers by greeting them and offering assistance with products and services. Resolved customer issues and answered questions to ensure a positive customer experience.
  • Performed duties as assigned including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions and checking for possible interactions.
  • Demonstrated responsibility for registering all related sales on assigned register.
  • Processed manual claims for third party program prescription services in a timely and efficient manner, and performed other clerical duties, as assigned by the Manager.
09/201302/2014

Customer Service Representative

Stauer (seasonal)

The CSR is responsible for handling incoming calls and assisting the customers with promotion responses, product offerings, ensuring compliance and consent, gathering customer information, and providing general customer service.

Duties:

  • Answered incoming calls from a nationwide customer base.
  • Resolved issues related to order processing, shipping and billing.
  • Handled customer chat, e-mails, and other customer communications .
  • Resolved all support issues to the customers' expectations in a timely and efficient manner by delivering first call resolution.
  • Utilized MS Office skills (Word, Excel and Outlook).
  • Maintained up to date knowledge on all products and promotions, using company provided materials.
03/201308/2013

Samples Coordinator

Evine Live Inc

The Samples Warehouse Coordinator provides quality service to internal business partners through receipt, movement and distribution of product. This role practices good customer service, controls inventory and maintains an organized warehouse. 

Duties:

  • Pulled internal customer product requests from multiple locations throughout the warehouse efficiently and accurately.
  • Put away returned product requests to the designated location efficiently and accurately.
  • Completed multiple system transactions including Oracle, Product Master, and production tracking spreadsheets.
  • Pick and process returns to the vendor and liquidation pulls.
  • Performed shipping and receiving duties as needed.

Education

12/201005/2013

Medical Billing and Coding Diploma

National American University

The program involvecoding, classifying, and indexing diagnoses and procedures for the purpose of standardization, retrieval, and statistical analysis. I was trained to prepare and file insurance claim forms for reimbursement. There was a special emphasis on ethical and legal responsibilities, data quality, financial reimbursement, diagnosis-related groups (DRG’s) and ambulatory patient classification (APCs). 

    Certifications

    04/2018Present

    Member of the Health Care Compliance Association

    HCCA CEO Roy Snell
    03/201501/2016

    Registered Pharmacy Technician

    State of Minnesota

    References

    Available upon request