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Work History

Dec 2014Jun 2015

Pharmacy Tech

Walgreens
  • Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
  • Maintains records by recording and filing physicians' orders and prescriptions.
  • Generates revenues by calculating, recording, and issuing charges.
  • Handles billing issues and claims.
  • Contributes to team effort by accomplishing related results as needed.
Sep 2013Feb 2014

Customer Service Rep

Asset Marketing/Stauer
  • Take incoming calls from a nationwide customer base.
  • Answer customer questions.
  • Resolve issues related to order processing, shipping and billing.
  • Administrative tasks  .
  • Service loyalty.
  • Basic MS Office skills (Word, Excel and Outlook).
  • Ability to solve customer issues while handling a busy stream of customer calls.
Mar 2013Aug 2013

Samples Coordinator

ShopHQ
  • Receive, receipt and accept new samples into the sample warehouse inventory.
  • Prepare QA/QC approved samples for handling and storage, crate templates and locate in proper locations.
  • Review show calendar throughout the day and create show picks and internal customer requests.
  • Pull internal customer product requests from multiple locations throughout the warehouse accurately and in a timely fashion.
  • Inspect requested product leaving and returning for quality issues or damage.
  • Monitor email correspondence from requesting parties for show changes and updates and react accordingly and swiftly.
  • Process returned product requests to it exact location in a timely fashion.
  • Make multiple system (Oracle) transactions and use required spreadsheets to document vital information.
  • Help to maintain a 99% correct inventory through participation in cycle counts, audits, request processing, receiving, and shipping.
  • Maintain a safe, clean and organized warehouse at all times. Take personal responsibility daily in cleaning and organizing the warehouse.
  • Understand and be fully functional in all required Oracle processes and inventory transactions.
  • Complete required reporting to team daily along with required tracking spreadsheets.
  • Participate in returns to the vendor, liquidation pulls and employee auction.
  • Assist the receiving department with incoming and outgoing shipments including receipting and locating merchandise, vendor violations, returns to the vendor. Ship UPS, FedEx and LTL.
  • Assist with inter office mail pick up, processing and delivery.
  • Participate actively in process changes and idea exchanges.
  • Develop and implement creative solutions to problems.
  • Take a leadership role on researching and finding lost product.
  • Partner with QA to resolve quality issues or address product concerns or transactions.
  • Participate in complete category audits and research overdue check out requests.
Oct 2012Feb 2013

Customer Service Representative

Asset Marketing/Stauer
  • Take incoming calls from a nationwide customer base.
  • Answer customer questions.
  • Resolve issues related to order processing, shipping and billing.
  • Administrative tasks  .
  • Service loyalty.
  • Basic MS Office skills (Word, Excel and Outlook).
  • Ability to solve customer issues while handling a busy stream of customer calls.
Dec 2011Feb 2012

Crew Member

Wendys
  • Assist customers and prepare food.
  • Work order counters, registers, and drive-thru windows.
  • Quickly prepare food made to order.
  • Perform cleaning duties in the restaurant seating area, restrooms, and kitchen if assigned.
  • Work alongside  managers to ensure every customer receives quality service.
Aug 2010Mar 2011

Customer Service Representative

Atterro/Rust Consulting
  • Follow and meet key performance expectations.
  • Manage customer calls by delivering exemplary customer service.
  • Inbound calls from individuals involved in various legal settlements.
  • Answering caller questions by following script and documenting call information into database.
  • General database updates.
  • Write appropriate call logs for company/counsel.
  • Transcribe IVR calls as required.
  • Take on roles and responsibilities as assigned by manager in a positive and effective manner.
Apr 2008Aug 2009

Cashier

Caseys General Store
  • Managing sales using point-of-sale equipment and customer service skills.
  • Cleaning the store and merchandise.
  • Stocking merchandise.
  • Maintaining the fuel pump islands.
  • Reconciling invoices with delivered merchandise.
  • Preparing hot food and orders for pizza.

Education

Jun 2013Present

Health Information Management

National American University

The Health Information Management Program provides learning experiences that enable the student to acquire and assimilate the necessary technical competencies to function effectively as a supportive health care provider in the health information management profession.

Dec 2010May 2013

Medical Billing Diploma

National American University

The program involves coding, classifying, and indexing diagnoses and procedures for the purpose of standardization, retrieval, and statistical analysis. The student will also be trained to prepare and file insurance claim forms for reimbursement. There is special emphasis on ethical and legal responsibilities, data quality, financial reimbursement, diagnosis-related groups (DRG’s) and ambulatory patient classification (APCs). 

Skills

Computer Use
Interpersonal
Administrative
Attention to detail

Certifications

Mar 2015Jan 2016

Registered Pharmacy Technician

State of Minnesota
May 2013May 2013

Medical Coding Diploma

National American University

References

Available upon request