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Work experience

Nov 2009Present

SBA Underwriter

SunTrust Banks, Inc.

• Recruited and relocated by SunTrust Bank to help pioneer its SBA 7(a) program• Trainer and mentor to 6 additional underwriters and 2 portfolio managers on Bank systems and credit/SBA policies• Expanded responsibilities now include 504, Express, Patriot Express, USDA and EDA program underwriting• Selected by management to underwrite all large exposure requests (SBA relationships >$2.5MM)• Developer of multiple underwriting tools, solicited/incorporated team input, manage all updates• Periodically train BDOs, underwriters and management on the above-mentioned underwriting tools• Developer of template & procedure for mining cross-sell opportunities; adopted as a best practice by Bank management• Personal 2010 production included $33MM in approvals of department total (u/w staff of 10) $140MM• Meet regularly with line of business & executive leadership to provide role specific input on processes, roles, & systems

Mar 2007Nov 2009

SBA Operations Manager

• Promoted to bank-wide SBA Underwriter after 6 months as conventional credit analyst• Proposed SBA process change; promoted to SBA Operations Manager w/ 2 direct reports and oversight of SBA loan production and loan servicing; developed new underwriting production method • Created interactive SBA-specific credit memo for use under newly proposed production method• Designed interactive flowchart to illustrate SBA lending process for field and executive training• Spearheaded redesign of procedural documents and SBA eligibility screening tool• Recognized by management for strict compliance with information privacy policies
Mar 2006Mar 2007

Relationship Manager

• Promoted from Assistant Relationship Manager position after 6 months of service to 4 Relationship Managers• Managed $10MM commercial portfolio of 40 clients, growing it 25% over 6 month period• Regularly exceeded cross-selling goals, earning bronze, silver, and gold status pins• Recruited away by manager to assist in opening new downtown office of Far West Bank

Nov 2004Mar 2006

Loan Originator

GE Money Bank

• Strong performer in a high-pressure outbound call center environment• Ranked in top 10% of producers nationwide• Top salesperson March 2005; two-time Million Dollar Club achiever• Division was outsourced after 16 months; recruited back to Zions by former co-worker

Jul 2002Nov 2004

Commercial Loan Processor / SBA Control Officer

• Started as commercial loan processor directly out of college• Recruited from processing department to help centralize SBA loan packaging, documentation & servicing• Zions Bank was top SBA producer in Utah and Idaho each year while there• Recognized for meticulousness and data entry accuracy


Aug 2000Apr 2002

Bachelor of Arts

Southern Virginia University
  • Business Major with emphasis in Finance and Marketing
  • English and Creative Writing Double-Minor
  • Recipient of full academic leadership and service scholarships
  • Executive Secretary of SVU Student Association 2001-02
  • Appointed Member of SVU Honor Council
  • Co-founder/co-counsel of SVU Legal Forum
  • Member of Knights of the Round 12 member men's a'cappella group
  • GPA:  3.68
Jun 1998Jun 2000

Associate of Arts

  • Recipient of full academic scholarship
  • GPA: 3.9 -- Honors Diploma


Communications Programs
Daily user of Microsoft Outlook 2007 and Outlook 2010  Proficient with Instant Messenger programs: AOL, MSN, Yahoo!, Google Chat Budding expert with Microsoft PowerPoint
Lending Software
Moody's Risk Analyst - Financial Spreads & Risk Rating modules Salesforce Customer Relationship Management software PCFS 2000 - SBA software (5 years experience) TSoft - SBA software (2 years experience) Hartland's LaserPro (3 years experience) Miscellaneous proprietary underwriting and tickler systems
10-key touch 7800 keystrokes per hour with perfect accuracy Daily user of Microsoft Excel 2007 and Excel 2010 Tested at "expert" level in 2002 (Utah DWS & Kelly Services)
Word Processing
Keyboard 70+ words per minute Daily user of Microsoft Word 2007 and Word 2010 Tested at "expert" level in 2002 (Utah DWS & Kelly Services)

Volunteer Efforts and Special Interests

  • Venture Leader, Boy Scouts of America - Troop 766, Heart of Virginia Council
  • Church young men's group leader; past leader of other groups & voluntary clergy
  • Highlighted participant in Utah's "Clear The Air Challenge."  Using alternative transportation (mainly cycling), trip chaining, carpooling, personally reduced emissions by 1,778 lbs, saved 1,037 miles, 47 gallons of gas, and $601 in vehicle cost by eliminating 190 car trips in a 6 week period.
  • Member of AmercianWest Bank organizing committee for the Bank's 2008 Awards Gala.
  • Volunteer for YWCA's Week Against Violence.
  • Repeat participant/volunteer with local United Way, having participated in United Way Day, United Way Week, and as a member of an Agency Review Team.
  • Course Facilitator for Dave Ramsey's Financial Peace University through Zions Bank.
  • Member and past Committee Chair of SVU Alumni Association
  • Juvenile Tutor for Natural Bridge Juvenile Center, Natural Bridge Station, Virginia.
  • Guest Services Ambassador at The Canyons Ski Resort in Park City, Utah.
  • Fundraiser for the American Lung Association.


Awards and Honors

  • REACH Award winner for 3rd Quarter 2010 at SunTrust Bank
  • Recipient of departmental "MVP" award twice in first 12 months at SunTrust Bank (24-member department); see nominations.
  • "Unsung Hero" for 3rd Quarter 2007 at AmericanWest Bank
  • Published essayist published in The Review at Southern Virginia
  • Mr. Southern Virginia University, 2001-2002; nominated by faculty, elected by civic leaders
  • Presidential Service Award recipient, East High School
  • Eagle Scout Award - Boy Scouts of America, 1994


Volunteer work, world travel, physical fitness and nutrition, swimming, cycling, weight training, hiking, camping, choral music, acoustic guitar, reading, creative writing, poetry, home improvements, gardening.


Aug 2009Present

Certified Master of Business Administration

International Certification Institute
Apr 2011Present


Risk Management Association
Nov 2006Nov 2011

Notary Public

Office of the Lt. Governor