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Work experience

Apr 2008Present

Business Development Associate

ESP Consulting

Promote and propose full service telecom engineering and consulting services. Provide Strategy Planning, Product development, Project and Operations management services.

Nov 2006Apr 2009

Senior Program Manager

Nortel

Brought in to coordinate a global multi-sites operation as a member of the Program Management team providing leadership and coaching for the definition, development and implementation in production (NPI) of on time and within budget cost reduction programs. Reinforced relationships between Nortel entities and contractors located in Europe, North America, and Asia dealing with multiple cultural challenges in program transfers and OEM, managing budgets up to $6M.Led cost reduction initiatives collaborating with designers, product line management, and production rendering: $5M in savings per year on GSM BTS and $31M in potential savings over 3 years on CDMA system

Oct 2004Jul 2006

Program Management Office Senior Manager

Enmax Envision

Member of the executive management team participated to strategy sessions and implemented business development plan. Inherited, completed, and delivered to Bell a $3.5M high-capacity network which was initially behind schedule by 3 months and at risk of losing contract. Directing 3 project managers lead and delivered fibre optic IT networks to 100 customers with about 200 installations per year. Revenue generated $10M.Restructured organization, process, and responsibilities, and instituted simple but strict financial controls, bringing the company from loss proposition to profitability on schedule. Charted effective business case with accurate cost estimation securing profit and boosting sales by 15%.Effectively negotiating and resolving issues, establishing and forging client relationships contributed to elevate customer satisfaction by 10%

Feb 2000Oct 2004

Program Management Director and VP Operations

Cell-Loc Location Technologies Inc

Brought on board, reporting to the Chief Operation Officer, to implement a Program Management Office and Best Practices. Supervised a team of six project managers and managed an annual budget of $25M USD. Responsible for the execution of the strategy plan, the development, and the implementation of Wireless Location networks and IT network infrastructure (HW, SW, products, system, applications, RUP - SDLC process). Upon key successful delivery to market promoted to VP Operations position responsible for procurement, manufacturing, deployment, operations, and customer support.Successfully contributed to bring technologies to operational and commercial business deploying large complex systems in Calgary and Saskatoon. Delivered the first commercial network in Calgary in nine months on time resulting in no penalty costs.Led RFI and RFP for deployment of a wireless location network, designed to track stolen cars, in Sao Paulo, Brazil winning a multi-million dollar agreement with the second bank and insurance company.

May 1997Mar 2000

Project Management Director

Nortel

Brought my experience from Europe and was a leading proponent of developing and implementing best practices processes to empower the cross-functional Core Teams, and put into practice a Time to Market concept-process with early Marketing-Sales and Customer involvement. Responsible for leading, coordinating and mentoring project teams, and ensuring that project plans met customer and business expectations according the corporate strategy.

Sep 1990Apr 1997

Program Management office & Quality Director

Nortel Matra Communication

Directed programs responsible for the definition, development and production of telecom terminals in France, Germany and Asia for key operators and retail markets in Europe. Within a highly competitive environment, coordinated the strategic business plan (3-5 years) initiated by the Business Unit Manager in collaboration with Marketing, Technology and Production. Implemented Total Quality Process Management with a focus on Product Life Cycle Development and ISO9001-2 certification reducing return rates by 20%, improving time to market, and increasing customer satisfaction by 25%.

Sep 1983Sep 1990

R&D Senior Manager

Matra Communication

R&D Senior Manager responsible for developing telecom terminals for European markets that put the company as a leader in the retail market

Education

19711975

B Sc Engineering

Ecole nationale d'Ingenieurs de Brest

PROFESSIONAL DEVELOPMENT:

B.Sc. Engineering in Electrical and Mechanical Engineering, École Nationale d’Ingénieur de Brest, France

Program Management Professional, (PMP re-certification in progress); Project Management Institute

Business and Financial Management, Institut Français de Gestion; Paris, France

Project Management Certification, INSEP Institut National Supérieur d’Education Permanente; Paris, France

Project Management & Project Risk Management with ESI International

ISO 9000 Process and Quality Management, AFAQ Association Francaise Assurance Qualite; Paris France

Core skills, Strategic Management, Team Building and Leadership workshops

Learning and training: Safety, Information Technology, SDLC, RUP, Agile, Six Sigma & Lean

Summary

Provides solid innovative business solutions and execution resources to help entrepreneurial companies faced with challenging growth issues, to turn around underperforming operations, and to optimize business, bringing more efficiency and effectiveness and leading cultural behaviour change.Over 20 years of broad international experience developing and implementing Best Fit-Best Practices, Project Management Office, and delivering large-scale programs globally. Brings an exceptional combination of engineering and technical skills, combined with leadership, business, and financial acumen.Energetic leader and articulate communicator with a talent for developing strong cross-functional team collaboration at all levels of the organization with mutual goal of business and people growth. Being proactive and anticipating problems, mitigates risk and builds consensus-based resolutions to complex issues while demonstrating strong analysis and negotiation capabilities.Revitalizes business by monitoring performances, improving processes, decreasing costs, reducing development lead-times, enhancing customer satisfaction, and boosting productivity. Takes ownership of business outcomes with an eye for detail in every engagement rendering significant return on investment.Make it Happen withLEADERSHIP, PEOPLE, PLAN, COMMUNICATION, COMMITMENT, EXECUTION, RESULTS==========================================“The most useful person in the world today is the man or woman who knows how to get along with other people. Human relations is the most important science in living” Stanley C. Allyn"Coming together is the beginning. Keeping together is progress. Working together is success." Henry Ford“You can accomplish anything in life, provided that you do not mind who gets the credit” Harry S. Truman“There are going to be times when we can’t wait for somebody. Now, you’re either on the bus or off the bus” Ken Kesey

Specialties:

- Business Strategy Plan Coordination - Project-Operations management - Business processes-Best Fit/Best Practices - Team building, Coaching & Leadership - Organization & Resources Management - Change management & Communication - Financial & Budgeting & Cost Control - Procurement & Production - Customer & Supplier Relationship - Total Quality Management, Six Sigma & Lean - Performances Monitoring & improvement Industries: Telecom – Information Technology - Energy- EPC Construction

References

Kerry Barnett

I found that JC is an excellent project manager with the ability to work with the team to produce all the normal project management plans and schedules. But he goes well beyound that taking ownership and action on any aspect of the project that needs to get done. He is committed to meeting all dates and works effectively with all level of people from the Vice president to the lab tech

Brad Johns

Jean-Claude is excellent program/project manager who has been responsible for numerous programs both directly and through his management team. His attention to detail and creative approach to solving problems ensured that these projects were delivered on time and on budget. He is a team player, and a respected manager with his staff. I enjoyed working with Jean-Claude and would highly recommend him.

Rob Mair

Jean Claude (JC) is a true professional with exceptional leadership abilities. JC is very effective in his leadership role and inspires others to deliver based on his ability to lead, mentor and inspire. JC can see the big picture and business needs and can promote these to all with enthusiasm and meaning. JC truly delivers for both the highest level of management to the team in the trenches and has the ability to bridge these levels to deliver results. JC is capable to deliver under any circumstance and has the personality, integrity and experience to lead anyone to success. I would highly recommend Jean Claude to any organization that is looking for a results oriented professional on their leadership team

Franck MARTI

Jean Claude is one of the most passionate people that I have ever worked with. He is very perceptive, and able to identify the right opportunities in time to position the team to take advantage of the situation. He is also able to influence and lead outside the organization, pulling together the right resources across. He always keeps optimism about his work and his sense of humor, but keeping the team focused on the end business results.

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Richard Turski

“I hired JC as as the company I managed, ENMAX Envision, was tasked with delivering an unprecedentedly large metropolitan fiber-optic construction project. I assessed that my existing company lacked the expertise to organize itself properly for such a large project, so I hired JC to ensure we delivered on our contractual committments. The project demanded tight budget control and a keen and detailed understanding of the design, engineering, approval and construction processes. JC was asked to define a project schedule, and then align existing internal and external resources to deliver against that schedule. JC was also the primary company interface to the end customer. We would have failed to deliver a completed project without JC's expertise and dedication. JC increased the company's productivity on the project by more than 200%. His ability to quickly grasp the critical path and professionally challenge the project team to meet higher expectations were key to the project's success. He proved to be a very dedicated professional

Glen Gordon

Jean-Claude was hired based on a strong recommendation from a former leader in our organization. We had a very challenging project management role that required a results oriented strong leader. Within days of hiring Jean-Claude, I knew we had a real find. He was a diligent and creative project manager who excelled in non-authoritative leadership. His positive impact was felt immediately, and the results continued to be impressive for the entire contract period. I extended Jean-Claude's contract for as long as it was possible and made an effort to make JC a full-time employee, however he had already committed to follow-on employment. I have recently been able to hire Jean Claude for another project

Lew Turnquist

I recruited Jean-Claude to lead the new Project Management group at Cell-Loc after working closely with him at Nortel years before. I felt at the time that he was the best project management professional I had ever met. He did not disappoint. I recommend him highly

Gord Spielman

I have worked with JC for about 2 years and when he was brought in to lead a very large project that ENMAX Envision had to compete (130+ SuperNet sites). JC's function was to complete this on time and under budget which he did with flying colors. JC was also our manager of the PMO and put in place the processes and procedures for ENMAX Envision's PMO. My experience was that JC is an individual who works very well with little direction, is a self starter and works very hard. His focus on task is precise and laser like with a fierce desire to complete tasks quickly but leaving no details overlooked.

Marc Wachmann

“I have worked with Jean-Claude for 10 years in several companies. I also brought Jean-Claude in as a partner to lead the completion of a very challenging and highly visible deployment and business reorganization contract under my own company Black Ink Ventures Inc. Jean-Claude has a keen ability to recognize what needs to be done to "make it happen". He is good at relating requirements in context that others can understand and in leading groups with diverse objectives to a common goal. I would highly recommend Jean-Claude for any senior position to get the job done

Steve Kos

I have hired Jean-Claude to project manage several complex programs over the years. He is creative, organized and diligent. He always delivers to his commitments. JC has extensive international experience

Objective

To provide solid innovative business solutions and execution resources to help emerging and entrepreneurial companies faced with challenging growth issues and to turn around underperforming operations leading cultural behaviour change

To revitalize business by decreasing costs, reducing development lead-times, enhancing customer satisfaction, and boosting productivity rendering significant return on investment.

Skills

Profitability & Productivity
Chain Supply Procurement Production
Budgeting- Cost Control- Business Case
 Customer Relationship Management
Leadership Cross-Functional Team Building
Risk Management & Mitigation
Tactical Operations & Performance
Business Processes Optimization
Best Practices, Standards, Tools
Change Management
Program Management
Strategy Planing