Objective

        • OBJECTIVE:To secure the position of a Computer Technician where my 10 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, documentation, data controlling and data migration can be put to use within a company for achieving its goals and targets.  

Summary

EXPERIENCE

Verizon wireless Data TechnicianNRB (Network Repair Bureau) 2004 - PresentHardware and Software Installations and Upgrades for Data cards and Cell phones and PDA's. Hardware and Software testing for new data devices, cell phones and PDA's. Used the remedy ticket system for customer support, and problem solving. Responsible for training new employees.Verizon wireless ITSC (Information Technology Support Center), 2000 - 2003Supporting /troubleshooting all corporate application for the entire company. Installation,setup of computer network equipment, PC's, Macs and Printers.

Work History

Work History
Oct 2004 - Present

Data Technician

VerizonWireless, NRB

Skills

Skills

Computer/Technical Support

 Demonstrate effective use of support applications, • ( REMEDY,COSMO,MARS,MTAS, and AAA.) • Demonstrate network knowledge of network services: • MOBILE WEB, 3G/EVDO, VCAST, Windows Mobile) • Mac trained technical support, A+ and Network + • Resolved conflicts and administer accounts for PDA's  (BlackBerry, Palm Treo) • Provided on-site technical support in a 40,000 user Windows XP/Vista environment • Provided daily administration of user accounts, policies, and access to LAN resources • Conducted PC, laptop and PDA support and configuration for customers • Installed, configured and supported MS Outlook and Exchange Server e-mail platforms • Generated, annotated and escalated open help desk calls using Remedy, system • Trained systems support staff and assisted with development of user training  

Education

Education
Aug 1987 - May 1994

A.S., Business Administration

GoldeyBeacome College