Verizon wireless Data TechnicianNRB (Network Repair Bureau) 2004 - PresentHardware and Software Installations and Upgrades for Data cards and Cell phones and PDA's. Hardware and Software testing for new data devices, cell phones and PDA's. Used the remedy ticket system for customer support, and problem solving. Responsible for training new employees.Verizon wireless ITSC (Information Technology Support Center), 2000 - 2003Supporting /troubleshooting all corporate application for the entire company. Installation,setup of computer network equipment, PC's, Macs and Printers.