Work History

Work History

Network Analyst Provision - Contractor

Sprint Long Distance
  • Provided timely and accurate processing of dedicated Customer orders in Support of the Service Delivery Process.
  • Processed dedicated customer orders for dedicated access lines (DALs), private lines (PLs), frame relay (FR), Sprintlink, and SS7 services for domestic locations
  • Processed orders for private customer and Sprint Internet protocol networks.
  • Coordinated embedded base migration to new network platforms/elements, i.e. SONET, wideband digital cross connect system (WDCS), and new switch locations.
  • Liaison between Help Desk and Access Management for desktop support.
Sep 2009 - Present

Sr. Software/Load & Performance Engineer Quality Assurance Data Team

H & R Block

  • Manage the organization's compliance with data security.
  • Complied with HR Block’s Regulatory polices with regard to SOX, Data privacy & ethics guidelines resulting in a clean file to be used by vendors for testing in the Load & Performance test environment.
  • Comply with policy compliance in regard to Emerald Card data securing & safe guarding & refraining from emailing such information to vendors.
  • Conduct project planning, cost analysis & vendor comparisons under the guidance of director or VP & vendor management.
  • Create & maintain documentation & flow charts.
  • Computer Based Training testing: Assisted in CBT QA Maintenance & functional testing of Trivantis CBT training.
  • Participated in meetings & helped the testing of CBT courses utilizing HP Quality Center, which included the Maintenance Health check of courses & wrote up defects to ensure a quality assurance prior to publishing to the tax professional field.
  • Assist & manage the project until an associate was on boarded to assume responsibilities of the project.
  • Increased the adoption of automated IVR Load & Performance Testing to help the telecommunications team test all platform devices for IVR & Voice Portal Applications.
  • Currently Managing IVR Load & Performance Test automation to 98% completion for Emerald Advanced Card services as well as 800HRB utilizing the Empirix G5 Hammer Tool compressing the functional testing which would normally take 2-3 days to complete to 1-3 hours.
  • Initiating research to bring large scale Load & Performance testing within the HRB organization in & effort to test 4K-6K telecommunication ports as well as High Availability testing on Web Based Applications.
  • Currently Support large scale Load & Performance testing efforts to within 96 percent of planned capacity for the telecommunications infrastructure.
  • Hold stakeholders accountable for providing business use case plans for new or untested products.
  • Assist in planning, coordination, training & installation of the Empirix Hammer product in the telecommunications platform.
  • 15 hour training boot camp on the Hammer Call Master scripting & coordinated knowledge transfer to telecommunications platform team.
  • Have a solid grasp of Hammer Call Master & Hammer configuration, operation & General knowledge of scripting with Minimal Vendor support. Testing scenarios are in place for automated & functional testing.
Apr 2008 - Sep 2009

Telecommunications Tech 2 Project Manager

http://www.park.edu
  • Projects include technology changes within the platforms, new implementation guidelines and/or standards.
  • Analysis of switching, interconnection, national platforms and backbone facilities
  • Conduct project planning, cost analysis and vendor comparisons under the guidance of director or VP.
  • Installs, troubleshoots, repairs, and maintains all telecommunications equipment; to include adds, moves, changes and deletions (MACD) on the University Nortel phone, and voicemail systems.
  • Installs, troubleshoots, repairs, and maintains all telecommunications equipment; to include scripting adds, moves, changes and deletions (MACD) on the University Aspect and Ensemble Pro Call center systems.
  • Provide weekly end user training for contact center agents and end users.
  • Provides reports, completes requests for new service, determines methodology for installing telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks, test links, provide complete documentation and installs communication circuits.
  • Create and maintain documentation and flow charts.
  • Maintain and trouble shoot Sprint/Nextel business continuity wireless devices for the university faculty and staff with over 600 lines.
  • Manage underground Sprint/Nextel wireless network.
  • Vendor Management
Jun 2007 - Jan 2008

Network Engineer Project Manager II

HL YOH/Sprint Nextel Contractor
  • Provide engineering services and project management functions required to develop and implement non-complex network plans.
  • Projects include technology changes within the platforms, new implementation guidelines and/or standards.
  • Analysis of switching, interconnection, national platforms and backbone facilities.
  • Conduct project planning, cost analysis and vendor comparisons under guidance of director or VP.
  • Write Technical Specifications documents for installation of SONET, DWDM and large router equipment such as Sycamore SN16000, SN3000 Cisco 15K and Ciena MW4000 Multiplexers which support OC3, 12, 48 & 192 fiber optic rings in the Sprint Nextel Network.
  • Assist with site visits and participate as well as conduct fiber optic, cat5 and any other cable installations as needed for Local Exchange Carriers Co-locations in the Sprint Nextel Network.
  • Experience with Nortel DMS 250 and DS0, DS1, DS3 provisioning.
  • Gained experience with Sprint's Computer Aided Drafting Tools; DRS and ERRT Managed 55 projects with 99% of my deadlines being on time in only 7 months on job.
Mar 2007 - Jun 2007

Sr. Network Installation Technician

Netview
  • Organize and direct network installations and site surveys for 6 site locations.
  • Assess and document current site network configuration and user requirements.
  • Assisted Wachovia Bank with installation, configuration and testing of Cisco Network package consisting of 2800 Series routers, 3500 Series switches and HP 15000 uninterrupted power supplies.
  • Assisted with installation and testing of Cisco 7960 IP PBX Desk sets.
  • Cisco Call Manager and IVR Experience.
  • Cisco IPCC Enterprise Edition Software Version 6 Training.
  • Currently provide support for site installation for call manager installation for training sites.
  • Resolve tickets from open to close for Cisco IP desk sets performing trouble shooting activities and moves ads or changes.
  • Commissioning and decommissioning of telecommunications and network devices as needed from legacy systems to new Cisco VoIP systems.
  • Help in verification of PRI and Data circuit testing at various sites.
  • Coordinate and vendor manage network installation team for Atchison, KS site consisting of Blackbox, Cisco Technician and electrical contractors.
  • Assess and document current site network configuration and user requirements.
  • Design and optimize network topologies.
  • Direct and lead preparation of engineering plans and site installation Technical Design Packages.
  • Manage network installation technical team.
Jan 2005 - Mar 2007

Sr. Test Engineer III & Project Manager

Glotel
  • C7288 Network VoIP Project and vendor management, Installation, Integration and Testing of Avaya PBX and Hosted solutions into the Sprint Nextel Network, launching to Business Customers:
    • Avaya S8700 IP PBX installation and operational experience.
    • Avaya Site Administrator (GUI) Provisioning and Mapping PCS Mobiles.
    • Avaya G700/G650 and Media Processor experience and Training.
    • Avaya Converged Communication Server (CCS) Provisioning.
    • Vector Writing and PBX Programming.
    • Avaya IVR training and operational experience.
    • Directory Enabled Manager (DEM).
    • Extreme BD10k & Summit Switch Routers.
    • Avaya SG203 VPN Firewall.
    • Avaya Secure Services Gateway (SSG)
    • Kagoor (Juniper) Session Border Controller (SBC)
  • Integration of Avaya equipment into Sprint Nextel's Cisco 6509 Network.
  • Provided SIP call flow models from Cisco Edge Proxies and Service Engines from Sprint Nextel's Ready Link Product.
  • Provided Cisco IP router network and configuration design services.
  • Provided engineering services & assistance in project management functions.
  • Developed and implemented large, complex router network plans.
  • Developed technical Network designs and plans in support of the OSSN/CDN networks.
  • Managed individual projects and groups of projects and developed realistic work estimates and project time line for tracking resources and risk issues.
  • Organized resource plans based on goals, manpower, cost and detailed milestone.
  • Initiated and maintained project management deliverables such as Statement of Work and issues log for multiple projects.
  • Gathered and analyzed requirements for multiple teams across Sprint.
  • Managed complex new switch and transport technology, from product design through first market application (FMA) testing in the Sprint PCS nation wide network. Planning for CDMA Advanced technology (3rd Generation Technology) for Sprint PCS.
  • Provided input on technical Standards Bodies for on behalf of Sprint PCS.
  • Conducted weekly status meetings with all IT Project Managers to review status, risk and issues.
  • Reported weekly status and issues and mitigations to executive management.
  • Worked with Project Managers to mitigate risk and resolve issues.
May 2004 - Jan 2005

Contract Engineer Provisioner

HLYoh (Sprint Nextel contractor)
  • Provide timely and accurate processing of dedicated Customer orders in support of the Time Warner Cable Digital Phone Initiative.
  • Process dedicated customer orders for dedicated access lines (DALs), private lines (PLs), and frame relay (FR), Sprintlink, and SS7 services for domestic locations.
  • Process orders for private customer and Sprint Internet protocol networks.
  • Coordinating of embedded base migration to new network platforms/elements i.e. SONET, wideband digital cross connect system (WDCS), and new switch locations.
Feb 2003 - May 2004

Retail Sales Manager

Radio Shack Corporation
  • Promoted to Manager in less than 9 months.
  • Managed Staff of 7.
  • Specialize in Home Networking and Wireless Sales.
  • Delegation of Merchandising and Customer Service Activities.
  • Number 1 in district wide sales and effective rate among all Assistant Managers and full time sales associates.
  • Effectively administrate and develop staff which resulted in promotions for 2 associates.
Oct 1999 - Dec 2002

Network Systems Engineer III

Sprint -- Sprint PCS

Developed, tested and implemented hardware, software and platform requirements for system enhancements of existing and new features and services for projects of high complexity such as:

  • Managing Ericsson Microwave Project for South Florida saving the company over 4 Million dollars in DS3 access and T1 back haul costs.
  • Project Prime for deploying a 7 million-dollar contract in First Market Trials of ATM Technology. The Nortel Packet Voice Gateway (PVG) Project is to save Sprint PCS over 2.5 million in the first 12-24 months of usage for the Texas markets.
  • First Market Application of Tellabs 5500 Digital Cross Connect Systems Feature (DCS) Package 5.1 and national deployment to 51 cities.
  • First Market Application of Tellabs Titan 532L Digital Cross Connect Systems (DCS) Feature Package 5.0 to 16 cities.
  • Project Managed Alcatel 1630-SX Digital Cross Connect Systems (DCS) to all Southern California Markets.
  • Provide input on Technical and Engineering Standards Bodies for and on behalf of Sprint PCS.
  • Planning for CDMA Advanced technology (3rd Generation Technology) for Sprint PCS.
  • Planning, budgeting, and testing of Software releases for Digital Cross Connect Systems in the Lucent, Motorola and Nortel Markets.
Jul 1999 - Oct 1999

Technical Project Manager - Contractor

  • Supervised coordinated staff of 4 on technical projects integrating Information Systems and Trust Operations departments.
  • Acted as liaison between main vendor SEI Corporation and Investment Management Group with relation to data warehousing.
  • Completed installation of GoldMine 4.0 contact based management software.
  • Successfully implemented SWIFT product, which provide secure global communications to 6,635 financial institutions in 184 countries.
Feb 1996 - Nov 1998

Senior Mutual Fund Representative

DST Systems Inc
  • Coordinated staff of 4-6 on special projects for management companies Chase Vista and Lord Abbett Mutual funds.
  • Assisted in development, implementation and support of contact management software products for The SoGen Mutual Funds Group.
  • Developed and published technical manuals for the contact management software and for other various training issues for the Market Advisor Group.
  • Assisted Investment Representatives in research and servicing of share owners accounts.

Education

Education

Project Management Development

George Washington University – Sprint Nextel University Project Management Program

•Managing Projects in Organizations

•Project Leadership, Management and Communications

•Quality for Project Managers

•Scheduling and Cost Control

•Risk Management

•Project Management Applications

Jan 2002 - Oct 2002

Masters Business Administration

Summa cum Laude GPA 4.0

Nov 1996 - Feb 2000

Bachelor of Science

ADDITIONAL INFORMATION

  • Avaya S8700 IP PBX installation and operational experience.
  • Avaya Site Administrator (GUI) Provisioning and Mapping PCS Mobiles
  • Avaya G700/G650 and Media Processor experience and Training
  • Avaya Converged Communication Server (CCS) Provisioning
  • Directory Enabled Manager (DEM)
  • Extreme BD10k & Summit Switch Routers
  • Avaya SG203 VPN Firewall
  • Avaya Secure Services Gateway (SSG)
  • Kagoor Session Border Controller (SBC)
  • Experience with Telcordia ISCP, Cisco CSCP, DGW's, SE's, & EP's
  • Training in Cisco IPCC and IVR software applications.
  • Familiar with Handset Provisioning via Linux console.
  • Lynksis/Palantir Router Provisioning experience
  • Sun Solaris installation 9.0, UNIX experience.
  • Ericson IPMM, EMA, and IMS platform training, Ericsson CSCF, HSS Subscription Provisioning.
  • Distributive SIP flow, Ethereal and SIP Call Flow Experience.
  • Big IP F5 Platform experience.
  • PTT Experience.
  • Project management experience.
  • IP router network and configuration design.
  • Provide assistance in project management functions.
  • START Project Management tool
  • Agilent NgN Analysis System tool
  • Telecordia ASMS Provisioning GUI, SDHLR and Enhanced Services Manger (eSM) GUI provisioning experience.
  • Empirix Hammer Load Testing Tool.
  • Spirent Protocol Tester Load Testing Tool.
  • Strong communication and interpersonal skills.
  • Extensive Logistics background with emphasis on analytical thinking and problem solving.
  • Extensive knowledge of Microsoft Office 97, XP, Access, Project98, Windows NT, 95/98, XP, and Crystal 7.
  • Visual Basic and C Program languages.
  • Systems Administration, Project Management, and Enterprise Networking.
  • Telecommunications classes: Voice Transmission Technologies and Data Transmission Technologies. LAN/WAN Administration and Network Topology.
  • CDMA (Code Division Multiple Access), 3rd Generation Technology.
  • TelLabs and Alcatel Transport Software.
  • Ericsson Microwave and Network Management Training.
  • Experience with T1's & CISCO routers along with Cisco Certified Network Associate (CCNA) Training.
  • 3Com 3rd Generation Technology Seminar Training.

Summary

I am a Telecommunications, Project Management, Load & Performance Engineer Professional with over 13 years in the IT/Telecommunications Industry with a broad range of successes seeking to obtain a challenging position that will utilize my skills as a product, program manager or load and performance testing or design engineer. 

I manage projects from concept to implementation so my clients don’t have to worry about the details and can focus on the big picture. I am skilled in building strong team environments & fostering open communication leading to improved performance & bottom line profits.

I am currently managing the IVR Load & Performance Test automation to 98% completion for Emerald Advanced Card services as  utilizing the Empirix G5 Hammer Tool compressing the functional testing which would normally take 2-3 days to complete to 1-3 hours while also  supporting large scale Load and Performance testing efforts to within 96 percent of planned capacity for the telecommunications call center infrastructure.

Recently I have successfully project managed and tested H&R Block mobile applications for iOS and Android Platforms achieving company wide recognition in being nominated for Team of the Year for Innovation.

Managed Ericsson Microwave radio and element management system testing and deployment for the Florida Keys resulting in reducing T1 circuit access costs and realizing a savings of $4 million dollars per year for the South Florida markets.

Led first market application of Tellabs Titan 532L Digital Cross Connect Systems (DCS) Feature Package 5.0 to 16 cities and organized re-deployment of equipment to other markets avoiding costs of purchasing new systems.

Successfully Managed C7288 Network VoIP Project & vendor management, in the Installation, Integration & Testing of Avaya PBX & Hosted solutions into the Sprint Nextel Network.

Managed the Avaya IVR Load & Performance Test automation to 98% completion for Emerald Advanced Card services as well as 800HRB utilizing the Empirix G5 Hammer Tool compressing the functional testing from 2-3 days to 1-3 hours for H&R Block.

Successfully Project Managed and tested H&R Block Tax Center Mobile Applications for iOS and Android Platforms achieving company wide recognition in being nominated for Team of the Year for innovation.

TECHNICAL SKILLS

PMI/PMP Curriculum training through George Washington University, Systems Administration, Project Management, and Enterprise Networking, Firewall, Frame Relay, Extensive knowledge of Microsoft Office 97, XP, Access, Project98, Windows NT, 95/98, XP, and Crystal 7 Reporting, Visual Basic and C Program languages, Cisco Certified NetworkAssociate (CCNA) Training along with experience with CISCO switches & routers, CDMA (Code Division Multiple Access), 3rd Generation Technology, Voice over ATM (VoATM), Voice over IP (VoIP), Avaya IP PBX Hosted Solution, CISCO & Avaya IVR operational training, Media gateway controller experience with Lucent, Nortel, Motorola Winphoria, Telica, and Santera Corporations, Tellabs Transport Software 5500/S and Titan 532L Digital Cross Connect Systems Training, Ericsson Microwave and Network Management Training, Alcatel 1630 and 31 Transport Software Digital Cross Connect Systems Training.

Objective

Telecommunications, Project Management, Load & Performance Engineer Professional with over 13 years in the IT/Telecommunications Industry with a broad range of successes seeking to obtain a challenging position that will utilize my skills as a product, program manager or load & performance test engineer. I manage projects from concept to implementation so my clients don’t have to worry about the details and can focus on the big picture. I am skilled in building strong team environments & fostering open communication leading to improved performance & bottom line profits

Interests

  • Boy Scouts of America Troop 214 St. James Catholic Church Liberty, Missouri
    • Committee Member
    • Advancment Chair Person

Skills

Skills

Project Management

Telecommunications Design

Quality Assurance