Operations Mgt/ Training & Development
ØDesigned, developed and delivered highly successful customer relations and quality training programs
ØDesigned training curriculum to improve individual performance based on compliance and regulatory issues within the strategic direction of companies business plans.
ØMonitored training cost to ensure budget is not exceeded, and prepared reports to justify expenditures
ØDeveloped quality training program that saved company over $500,000 and reduced arbitration compliance risk to corporation