Jo Lynn Feinstein
- Thousand Oaks US-CA
- [email protected]
Learning and Effectiveness Professional who builds synergy between operations and talent
Diversified experience in improving performance through consulting, restructuring, and training.
Demonstrated ability to achieve business results by partnering with senior teams on strategic and tactical initiatives.
Recognized for strong facilitation and problem solving skills, with keen ability to align diverse audiences Proven ability to manage compliance with state and federal regulations.
Jo Lynn is one of the most insightful, competent and gifted professionals I've known. Having had a personal commitment myself to the success of many organizations, and as a consultant to businesses in a diverse array of industries, I feel she would be a significant asset to any company.
From an external (vendor) point of view, she represents the quality of internal professional with whom I would clearly want to work and form a productive relationship.
January 19, 2010
Among Jo Lynn’s many talents and excellent characteristics are her professionalism, her sense of initiative, and her engaging personality.
I consider Jo Lynn a mentor. I entered my role at CSUN right out of graduate school, stepping into a relatively senior position with little experience. Jo Lynn, who had substantially more experience and could easily have let me struggle, had a gracious way of making herself available for my inevitable questions. She patiently answered them in a way that helped to build my own confidence and made me feel as if I were solving my own problems.
Jo Lynn’s knowledge of her field as well as her overall sense of professionalism is exceptional. She has a solid understanding of individual learners and organizational clients, as well as the knowledge, skills and collaborative mindset needed to develop sustainable programs.
I also have high regard for Jo Lynn’s skills as a leader and manager of internal operations. While at CSUN, she led an extensive redesign of the college’s programming process. This not only strengthened programming operations; it also saved resources by allowing the college to integrate its operations with the campus student records system.
I am confident that Jo Lynn will be well-regarded and appreciated by colleagues and others throughout the organization.
October 29, 2009
Jo Lynn is an expert in adult learning and training methodology. We have worked together for the past eight years, four of which have been at Fiserv XP2. I was so impressed with Jo Lynn's skill set, her dedication to professional associations and continued learning that I recommended she join the Fiserv team.
She holds a Doctorate in Education and consistently demonstrates her breadth of knowledge in learning and performance throughout the organization. She is able to look outside the box and with her wealth of expertise implement, direct and manage top notch strategies in learning and performance.
I cannot put into words what an asset Jo Lynn is to any organization and highly suggest you don’t miss the opportunity to work with her.
May 25, 2010
Jo Lynn is a person of broad vision. She is able to come to a department, see its real value to the enterprise, and build on that value. She is always willing to do the necessary job, large or small, to support her coworkers, fill a gap or meet a need. This includes stepping in to another leadership role and successfully guiding another project to completion on an emergency basis. She keeps up to date on the industry and encourages her staff to do the same.
December 31, 2009
Jo Lynn and I spent several years working together on the Board of Directors for the Los Padres Chapter of ASTD (American Society for Training and Development). During this time we got to know each other quite well and we have remained friends. Jo Lynn is a very intelligent and talented leader and manager and also a pleasure to work with. She is one of the most courageous people that I know; there is little she can't do if she puts her mind to it.
Most people say that they adapt well to change but they really don't. In Jo Lynn's case, she embraces change with enthusiasm and manages it for a successful outcome. She's a "big picture" strategic visionary who can also manage the tactical processes. If you "look outside the box" you'll find Jo Lynn sitting there, planning her next extraordinary move. I can't say enough good thingsabout Jo Lynn here, but if you want to hear more just let me know at [email protected]
August 9, 2005
Jo Lynn has served as a most valued performer for over five years. She continues to sustain a high level of respect from peers and executives for her insight regarding operations, her knowledge of the continuing education profession, her assertiveness in addressing issues, her business judgment, her project management, her meticulous attention to the continuous improvement of organization processes, and her willingness to collaborate as a mentor and as a partnering colleague.
I consider Jo Lynn to be among the top 5% of individuals in technical competence, learning demonstration, analytical skills, ethics, and skills of presentation with whom I have worked.
I without reservation recommend Jo Lynn to your consideration.
A recognized industry leader in providing outstanding medical care while containing costs. In my role with DaVita HealthCare Partners, I:
Lead 3 training teams totaling 18 people who facilitate learning of soft skills and software applications
Negotiate vendor contracts to deliver highest quality service and products within or under budget
Design and facilitate professional development for team managers and staff
Direct overhaul and relaunch of LMS
Build infrastructure to support continued learning aligned with business imperatives
This 501c3 is based in Atlanta, GA, and is dedicated to supporting couples who face challenges in building their families. I added value when I:
Designed and negotiated pre-employment screening package
Developed and led launch of pre-employment screening process
Marketed Business Partnership Program and Corporate Cup Challenge
This innovative company employs a customized approach to creating learning opportunities for a wide range of global leaders in their fields, including Amgen, Baxter, Blue Cross and southern California Edison.
Led team of 9 instructional designers on complex global training initiative
Served as primary client contact for system training
Approved to teach 39 courses in 7 subjects
Teach graduate and undergraduate online and live classroom courses
Selected to serve as visiting scholar on Dissertation Committee
This $60M business unit of the Fortune 500 Company develops an information and transaction management solution for mid-to-large sized credit unions. Some highlights of my contributions include: Defined performance requirements reflecting business objectives and industry trends, saving at-risk accounts worth ~$7 million as defined by senior team Transitioned the education function from a product demonstration model to a business partnership
Leveraged talent management by applying a systems approach that identified root causes and defined required outputs
Introduced concepts and coached team in building a competency-based customer certification program Participated in selection, launch and ongoing use of LMS and LCMS systems
Led preparation and execution of change initiatives related to client core system upgrades
Conducted organization and client surveys, integrating responses into business plans
Introduced performance grid and peer review model, generating clarity around performance expectations and increasing collaboration
Established and maintained learning and process metrics
This information services company specialized in pre-employment screening and background checks
Devised and enacted policies to maintain strict compliance with state and federal regulations
Designed database-supported operations / service infrastructure, improving customer satisfaction survey results by 15%
Passed compliance and security audits, avoiding fines and work disruptions
Managed all HR functions
Corporate and public agency liaison/consultant
Consulted with regional employers on performance improvement initiatives
Applied gap analysis and competency models to meet employer and individual needs
Led assessment, design and launch of 8 certificate programs
Improved efficiency by documenting roles, responsibilities and processes
Recognized for saving time and money through process redesign
Facilitated collaboration across 3 professional associations and 4 academic departments to design and launch certificate program in LEAN Operations
Recruited and coached instructors for program delivery and assessment
Facilitated quarterly Business Management Breakfasts, bringing together employers, local agencies and campus colleagues around key business topics
Revived dormant department for this regional university that serves employers and ~ 4,000 students
Documented and implemented data retention model aligned with campus system
Grew profits 18% while adding staff and expanding product line
Increased quarterly revenue by 27% by adapting existing reference technology for online course delivery
Temporary and direct staffing placement throughout Ventura County
Managed franchise of national staffing firm for absentee owner
Built and maintained client relations that made franchise a sought-after business
Recruited, screened and trained franchise staff and temporary placements