Summary

Learning and Effectiveness Professional who builds synergy between operations and talent

Diversified experience in improving performance through consulting, restructuring, and training.

Demonstrated ability to achieve business results by partnering with senior teams on strategic and tactical initiatives.

Recognized for strong facilitation and problem solving skills, with keen ability to align diverse audiences Proven ability to manage compliance with state and federal regulations.

Skills

Skills

Facilitation

Computer Skills

MS Office, including Access MS Visio and Project Adobe Acrobat Captivate SharePoint Webex

Analytic Thinking / Issue Resolution

Organizational Effectiveness

DISC Certified  

Learning / Staff Development

Certified Professional in Learning and Performance  

Change Management

Certifications

Certifications

Certified Program Planner

LERN

Project Management Professional (PMP) - pending

Project Management Institute
Completed all modules of PMBOK

DISC

DISC Provider
Apr 2006 - Apr 2015

Certified Professional in Learning and Performance (CPLP)

American Society for Training and Development

Work History

Work History
Jan 2013 - Present

Program Manager

DaVita HealthCare Partners

A recognized industry leader in providing outstanding medical care while containing costs. In my role with DaVita HealthCare Partners, I:

Lead 3 training teams totaling 18 people  who facilitate learning of soft skills and software applications

Negotiate vendor contracts to deliver highest quality service and products within or under budget

Design and facilitate professional development for team managers and staff

Direct overhaul and relaunch of LMS

Build infrastructure to support continued learning aligned with business imperatives

Dec 2009 - Dec 2012

Director, Business Partnerships

Hiring for Hope

This 501c3 is based in Atlanta, GA, and is dedicated to supporting couples who face challenges in building their families. I added value when I:

Designed and negotiated pre-employment screening package

Developed and led launch of pre-employment screening process

Marketed Business Partnership Program and Corporate Cup Challenge

Oct 2011 - Sep 2012

Lead Instructional Designer/Project Manager

Training Systems Design

This innovative company employs a customized approach to creating learning opportunities for a wide range of global leaders in their fields, including Amgen, Baxter, Blue Cross and southern California Edison.

Led team of 9 instructional designers on complex global training initiative

Served as primary client contact for system training

Sep 2006 - Sep 2011

Adjunct Faculty

Multiple Universities

Approved to teach 39 courses in 7 subjects

Teach graduate and undergraduate online and live classroom courses

Selected to serve as visiting scholar on Dissertation Committee

May 2006 - Sep 2009

Learning Leader

Fiserv, Inc.

This $60M business unit of the Fortune 500 Company develops an information and transaction management solution for mid-to-large sized credit unions. Some highlights of my contributions include: Defined performance requirements reflecting business objectives and industry trends, saving at-risk accounts worth ~$7 million as defined by senior team Transitioned the education function from a product demonstration model to a business partnership

Leveraged talent management by applying a systems approach that identified root causes and defined required outputs

Introduced concepts and coached team in building a competency-based customer certification program Participated in selection, launch and ongoing use of LMS and LCMS systems

Led preparation and execution of change initiatives related to client core system upgrades

Conducted organization and client surveys, integrating responses into business plans

Introduced performance grid and peer review model, generating clarity around performance expectations and increasing collaboration

Established and maintained learning and process metrics

1993 - 2009

Partner

Credit Information Network

This information services company specialized in pre-employment screening and background checks

Devised and enacted policies to maintain strict compliance with state and federal regulations

Designed database-supported operations / service infrastructure, improving customer satisfaction survey results by 15%

Passed compliance and security audits, avoiding fines and work disruptions

Managed all HR functions

2000 - 2006

Director, Performance Development

California State University Northridge

Corporate and public agency liaison/consultant

Consulted with regional employers on performance improvement initiatives

Applied gap analysis and competency models to meet employer and individual needs

Led assessment, design and launch of 8 certificate programs

Improved efficiency by documenting roles, responsibilities and processes

Recognized for saving time and money through process redesign

Facilitated collaboration across 3 professional associations and 4 academic departments to design and launch certificate program in LEAN Operations

Recruited and coached instructors for program delivery and assessment

Facilitated quarterly Business Management Breakfasts, bringing together employers, local agencies and campus colleagues around key business topics

1997 - 2000

Director, Continuing and Professional Education

California Lutheran University

Revived dormant department for this regional university that serves employers and ~ 4,000 students

Documented and implemented data retention model aligned with campus system

Grew profits 18% while adding staff and expanding product line

Increased quarterly revenue by 27% by adapting existing reference technology for online course delivery

1991 - 1994

Franchise Manager

TRC Staffing

Temporary and direct staffing placement throughout Ventura County

Managed franchise of national staffing firm for absentee owner

Built and maintained client relations that made franchise a sought-after business

Recruited, screened and trained franchise staff and temporary placements

Education

Education