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Work experience

Aug 2009Present

Director, Ambulatory and Emergency Department EHR Systems

Allscripts Corp. at North Shore LIJ University Health System

Responsible for defining the implementation and operational support strategy of the Health System’s Ambulatory and Emergency Department EHRs.

§Governing multiple teams, including vendors, in the development of overall strategy, project plans, budgetary models, implementation schedules, and resourcing requirements to sustain simultaneous projects to convert 180+ ambulatory practices, 800+ physicians, multiple emergency departments, and 3500+ clinical users from paper-based charting to fully integrated EHR systems

§Participated in development of contracts, detailed plans, and integration specifications to enable the integration of Health System data into the local RHIO in support of meeting meaningful use requirements

§Developed policies, procedures, and operational support guidelines for ambulatory and emergency department EHR systems

§Recruited, hired, developed, and mentored staff for the application support divisions

Jul 2001Feb 2009

Senior Administrative Manager - Healthcare / Senior Clinical IT Business Manager

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Responsible for enterprise-wide information technology strategy development, clinical systems analysis, project and change management, and clinical relations management.Also responsible for building and managing new clinical support units by defining governance, strategy, and operational guidelines

Primary liaison between customers and all functions within areas of responsibilities. Fully responsible for seven (7) hospital departments and all sub-specialty clinics, fourteen (14) research departments, and 3000+ users.

  • Designed business plans, developed resources, and directed operations for the University’s enterprise wide Rich Media, Collaboration, and Emerging Technologies Development unit
  • Designed business plans and directed operations for the Enterprise Mobility Services unit
  • Managed the delivery of enterprise-wide & departmental-specific clinical solutions including GE, Siemens, Eclipsys, Phillips, McKesson, Lumedx, Nextgen, and others ensuring the deliverables create value and contributed to the University’s mission
  • Transformed the characteristics of daily operations by injecting new “LEAN” workflow designs, facilitating resource and capital redistribution, and developing new programs to comply with safety and quality improvement initiatives
  • Led multi-disciplinary teams through RFI/RFP development, vendor selection, contract negotiations, project planning & execution, and post-implementation support
  • Departmental Lead in design, build, and activation of major facilities’ projects including new hospitals and ambulatory care & surgery centers
  • Collaborated with medical leads to define the operational workflows for the University of Michigan’s Comprehensive Depression Center
  • Led the application development of proprietary web-based clinical systems

Education

May 2007

MBA

Ellis School of Business at the New York Institute of Technology
May 2004

BSBM

May 1995

BSCS

Certifications

CHCIO Certification Prepared

CHIME-College of Healthcare Information Management Executives

Black Belt – Lean Healthcare

Harrington Institution

Black Belt – Healthcare Six Sigma

Harrington Institution

PMP-Project Management Professional

Project Management Institute (PMI)

Example Documents

Skills

CORE MANAGEMENT COMPETENCIES- Business & Organizational Leadership- Strategic Planning and Implementation- Finance & Budget Administration- P&L and Operations Management - Organization Change Management- New Business Development & Sales- Internal & External Customer Relationship Management- HR & Employee Development CORE TECHNICAL COMPETENCIES- Project Lifecycle Management- PMO Management- Systems Infrastructure Design- Telecommunications - Application and Architecture Development - Web Development Management- Security Planning & Disaster Recovery- Quality Initiatives Management- Wireless/Mobility Vision & Management

Clinical Systems Experience

Enterprise-wide and/or department specific systems implementations:

·Departmental Lead

oEclipsys Sunrise Clinical Manager XA – CPOE

oCare-Web – Proprietary Hospital EMR

oMcKesson EWS – Enterprise-wide Scheduling

oSiemens RIS

·Directly Managed

oPhilips Medical OB TraceVue - Fetal Monitoring and Electronic Charting

oGE Centricity - Perioperative Management (GEMS IT, SEC,Morcare)

oGE Muse - EKGs

oSiemens - PACS Archiving

oLumedx – Cardiac Vascular Information System

oCompumedics – Neuro Sleep Lab Clinical System

oCranial Skull-base Tumor Registry – OTO research system

oProprietary Disease Management System - Diabetes, Asthma, Cardiac, & Psych

oDeficiency Monitoring – Case monitoring

oHUGS - Infant Security System

oM-Strides - Michigan Clinical Outcomes and Research system (Depression Center Clinical System)

oMedHub – House Officers Tracking

oNextGen – Ophthy Digital Imaging

oPCPT - Pediatric Cardiac Patient Tracking

oProsolve – Cardiac Imaging and Archive

oR4 (ACERT) – Ultrasound capture and charting

oMedEpi – Neuro Epilepsy monitoring

oStar Bright World – Pediatric Social Services (charitable org)

oeCURA – Washtenaw County Health Registry

oFMPRO Central Repository – Services for departmentally developed databases

oWitt – Pediatric Cardiology (CATH/ECHO)

oKenetDx – Pediatric Cardiology (CATH/ECHO)

oHolter – Pediatric Cardiology (CATH/ECHO)

oLabTracker – Monitoring and Clinical reporting

oNexus EEG – Neuro EEG capture and charting

oPathview – Oncology Tumor Tissue Microarray imaging

oMichigan State Newborn Screening

oHospital-wide IVR (Interactive Voice Response) system - patient surveys

Summary

Seasoned executive professional with more than 24 years of experience offering measured achievements in business and technology operations and management, healthcare transformation, consulting, and corporate strategy development.

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History of defining, building, and operating new business units, facilitating business expansion and developing start-up businesses.

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Capable of functioning in leadership roles in areas of Finance, Information Technology, Operations, Administration, Human Resources, and Facilities Management.

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Customer service focused with demonstrated experience managing geographically, technically, and culturally diverse teams.

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Well known as an executive who is capable of implementing initiatives within highly complex organizational hierarchies.

My Specialty

Leveraging clinical, business, and technology expertise to support operational improvements and enterprise-wide initiatives by ensuring success through comprehensive planning and sustained customer relationship management.

AFFILIATIONS

Chair, C.S. Mott Charities Network:

Academic K-12 Committee on Patient Education & Accessibility

Diversity Representative, Univ. of MI.:

Diversity Awareness and Ethics program

Contributor, Univ. of MI.:

Futuring Institutional Diversity program

Faculty, Univ. of Phoenix:

Healthcare IT & Management sequence

Active Memberships:

National & Michigan chapter of HIMSS (Healthcare Info and Management Systems)

Great Lakes chapter of PMI (Project Management Institute

Midwest Technology Leaders Group

Automation Alley Consortium

CustomSmall

HEALTHCARE TECHNOLOGY & OPERATIONS EXECUTIVE

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Clinical Transformationist, Operations Director, Business Strategist, and  Technology Specialist

Specialty Certifications

Certified IBM Business Partner

Certified IBM Solutions Provider

Certified IBM Sales Specialist

Certified IBM Technical Specialist

Certified LAN Integrator

Certified Comp-TIA Project Manager