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Joanne Andrew

Data Management and Technical Communications Professional

Summary

Over ten years of experience as a Document Management and Technical Communications professional. Industry experience includes the following;

  • Oil & Gas
  • Healthcare
  • Aerospace & Defence
  • Telecommunications
  • Medical non-profit

Excellent organization skills, acute attention to detail, in-depth data interpretation and presentation, and strong writing, editing, usability testing and Web design skills.

Collaborative, analytical and results-oriented. Manages multiple tasks efficiently and maintains a high success rate of meeting deadlines. A dedicated professional committed to quality and excellence.

Senior Member of the Society for Technical Communication (Houston chapter)

work History

Sep 2013May 2016

Engineering Technician, Drilling

ConocoPhillips
  • Monitored daily WellView activity reports ensuring accurate documentation of field activities and cost reporting. 
  • Worked closely with engineers and onsite field supervisors to correct WellView reporting errors.
  • Wrote training documentation and provided WellView training to new engineers and field operations personnel.
  • Maintained existing databases, and reported key performance indicators to Engineering managers for quarterly review.
  • Assisted in preparing weekly, monthly, and quarterly progress reports.
  • As a key Business Unit representative, participated in focus workgroups tasked with continuously identifying opportunities for improving  data management and analysis techniques.
Sep 2012Sep 2013

Commercial Advisor

Baker Hughes
  • Provided regional RFx/Tender management and pricing support for Pressure Pumping product line (US Land region).
  • Worked closely with Pressure Pumping Sales Group and maintained a high success rate for timely submission of proposals.
  • Provided information for negotiations pertaining to contract revisions.
  • Reported quarterly win/loss statistics to Marketing Management.
  • Retrieved and provided all data required for internal/external audits.
Sep 2011Sep 2012

Commercial Analyst

Baker Hughes
  • Coordinated RFx/Tender process for US Land bids and ensured proposals complied with customers’ requirements.
  • Maintained a high success rate for timely submission of proposals.
  • Coordinated Multi-Product Line proposals (solicited and unsolicited).
  • Coordinated appropriate contracting policies with Legal department based on company-defined requirements.
  • Worked with the Global Commercial Management team to implement effective processes for managing US Land tenders.
  • Assisted with training new hires to the Commercial department.
Sep 2009Apr 2010

Training Coordinator

Interhealth Canada Ltd. at Rashid Hospital Trauma Center
  • Coordinated clinical education activities including maintenance of registration databases and analysis of training needs for Nursing staff and Physicians.
  • Took charge of all responsibilities associated with streamlining processes for e-Learning.
  • In response to a request for employee feedback, executed a usability study on the Beta version of the Hospital’s 100+ page Web site. Using the Dubai eGovernment Websites Excellence Model as reference, identified areas of non-compliance and suggested improvements. The study was reviewed by the head of the Hospital's Informatics Unit and presented, with high acclaim, to Department Heads. Subsequently received an invitation to Web site development committee in an advisory capacity.
Jul 2001Feb 2006

Document Control Supervisor/Product Data Management Specialist

Optech Incorporated
  • Entrusted with the primary technical responsibilities associated with implementing a Product Data Management (PDM) application. The PDM application optimized management of the company's mechanical design documentation and is now used company-wide as the primary Product Lifecycle Management tool.
  • As a lead on the implementation project, wrote training material and delivered audience-specific training to employees at all levels within the company.
  • Developed and implemented workflow processes and procedures for Document Control in accordance with best practices for mechanical design.
  • As in-house PDM Subject Matter Expert, wrote and edited audience specific PDM user guides and training material.
  • Maintained the PDM database and performed application enhancements and related tests.
  • Using the PDM application, supervised all activities related to Document Control including the completion of Engineering Change Processes.
Jun 1998Jul 2001

Administrative Coordinator

Nortel Networks
  • Edited product training material and technical service descriptions.
  • Designed briefing material for packaged Telecom solutions. Templates were adopted by other teams as the standard layout for product briefing materials, which were presented at a local conference hosted at the Toronto Multi-media Application Centre.
  • Assumed project coordination responsibilities when required.
  • Supported senior managers and team of engineers in an administrative capacity.
Feb 1996Dec 1997

Administrator, Member Services

Canadian Congress of Neurological Sciences
  • Executed a variety of editing and desktop publishing tasks which included the following;
    • Compiling and editing the organization’s newsletter
    • Editing the membership directory and manuals
  • Provided coordination assistance for annual national conferences.
  • Processed member inquiries.
  • Transcribed medical research files.
  • Performed general administrative duties.

Professional volunteer positions

Society for Technical Communication (STC) Houston Chapter

2016

  • Competition Judge, International Summit Awards. Each year, the Society for Technical Communication sponsors international competitions through which technical communicators have the opportunity to receive recognition for their work. STC chapters hold preliminary competitions from which Excellence and Distinguished Award winners advance to the international level. Each entry is judged against criteria that measure the degree of technical content, achievement of purpose, and technical execution whether online or in printed deliverable.

 2015 - 2016

  • Competition Judge, STC Regional TechComm Competition. This annual competition is open to anyone (student or professional) who produces technical communication, training, or content for the web and other devices.

2014-2015

  • Director, STC Houston Chapter - The Houston Chapter (formed in 1962) provides networking, employment, volunteer, and educational opportunities.
  • Awards Manager and Competition Judge, STC Regional TechComm Competition.

2013-2014

International Sustainable World Energy, Engineering and Environment Project Olympiad (I-SWEEEP)

May 2016

  • Competition Judge. Celebrating innovation in research and science, the I-SWEEEP international science fair brings the brightest STEM-focused minds together. The annual event is open to high school students and is held at the George R. Brown Convention Center in Houston, TX.

University of Houston - Science Engineering Fair of Houston (SEFH)

February 2015

  • Competition Judge. The Science Engineering Fair aims to inspire students to pursue careers in high-demand Tech fields.

Education

20082009

Certificate Programme

Humber College (Toronto, ON Canada)

Technical Writing certificate - Project Management, Quality & Production, Print & Online Design, Technical Editing, HTML.

20012001

Professional Development

Ryerson University (Toronto, ON Canada)

Using GIS for spatial analysis. Experience with thematic mapping, attribute querying and spatial selection, geocoding, buffering, manipulating layers, basic topologic transformations, as well as implementation issues in the workplace.

Skills

9
Technical Writing

Proposals (RFP/RFQ/RFI), User Guides & Manuals, Technical Editing, Usability Testing

9
Microsoft Office Suite
Word, PowerPoint, Excel, Visio, SharePoint
8
Internet/Email Applications

Microsoft Outlook, Microsoft Internet Explorer, Google Chrome, Safari for Mac, Mozilla Firefox

7
Peloton WellView

Well Lifecycle Data Management and Analysis

7
Nuance PDF Converter Professional

PDF Document Conversion, Editor, Annotation and Sharing application

7
SnagIt

Screen Capture, Mark up and Sharing

6
Spotfire

Data Visualization and Analytics

6
SmarTeam PDM for SolidWorks

Product Lifecycle Management application for Mechanical Design

5
Adobe Technical Communication Suite

Technical Communication Content Development Toolkit

4
Oracle OLM

Enterprise Learning Management Systems