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Aug 2009

Master of Science

Florida International University
May 2006

Bachelor of Arts

University of Illinois at Urbana-Champaign

Work experience


Enterprise Rent-A-Car
  • Provided client pick-up services, managed call-back records, and updated client billing and insurance information.
  • Qualified clients and customers prior to negotiating daily rental contract.
  • Trained new employees on use of computer reservation system and company resources.

Graduate Assistant - Academic Advisor

Florida International University - Undergraduate Education Academic Advising Center
  • Facilitated orientation presentations to groups of 15 to 25 students on program requirements, campus offices and departments, student responsibilities, university policies and procedures, and available services and resources.
  • Advised undergraduate students by reviewing unofficial transcripts, test scores, transfer credit, and plan(s) of study.
  • Tracked and documented student advising sessions, forms, in-person conversations and e-mail correspondences.
  • Maintained confidentiality of student records and information in compliance with FERPA.
  • Utilized university database system, PantherSoft, to manage student holds, aid in student course selection and registration, review student class schedules, and update student credit hours and information.

Graduate Assistant - EIS

Florida International University - Enrollment Information Services
  • Assisted in development, testing and implementation of new degree auditing system entitled GradXpress.
  • Worked with university departments and offices to update graduate and undergraduate course catalogs.
  • Collaborated with Registration, Financial-Aid, and Admission offices to aid in marketing efforts for departments and update institutional information and policies.
  • Created and conducted a Financial-Aid Jeopardy workshop for university staff, faculty and administration.

Guest Service Representative

  • Supervised front desk guest service representatives, telephone operator, hotel housemen and shuttle service drivers.
  • Arranged guest reservations, handled daily cash drop, counted office bank and registers, and managed front desk.
  • Addressed guest service requests and accommodations, documented accident and police reports, updated billing and credit card information, distributed mail among the different offices, and enforced hotel rules and policies.


Proven professional and leader who is dynamic, determined and self-motivated to produce quality work and perform at high levels in team-oriented and independent environments; possess strong interpersonal skills with valuable knowledge in programming, seasoned academic advising, and professional development; highly organized with a great ability to encourage, manage and supervise team and work unit;excellent written and verbal communication skills;customer-service oriented with a keen eye for detail;great ability to work and interact effectively with faculty, staff, students and the general public; exceptionally reliable with a proven ability to set and meet goals;strong proficiency and knowledge of Microsoft Office, internet search engines, spreadsheet management and data entry.


To further my professional and leadership roles in higher education and promote the academic growth, social development and community involvement of the university and its members.

Organizational Involvement

V.P. of Programming to Sigma Lambda Beta International Fraternity, Inc.

Florida International University (Colony),Miami, FL

  • Assisted in recruitment, marketing and membership development efforts of organization.
  • Oversaw chair directors for cultural awareness programs, community service events and social activities.
  • Developed, implemented, coordinated and assessed various events, programs and workshops.
  • Produced weekly executive-board reports and stood in place of President in the event that member was absent.
  • Managed and maintained event and program schedule through group list serve.

Secretary to Student Affairs Graduate Association (S.A.G.A.)

Florida International University,Miami, FL

  • Worked with executive-board members and organizations committee chairs to develop meeting agendas, keep members informed of dates and deadlines, and make reference to constitution on meeting procedures.
  • Assisted with S.A.G.A. Days interviewing process to select new graduate assistants for upcoming semester.
  • Aided Associate V.P. of Student Affairs in the Master of Science in Higher Education Administration Orientation.

Practicum and Internship Experience

Orientation and Commuter Student Services – Practicum Experience

Florida International University– EDH 6943,Miami, FL

  • Researched other university transfer orientation programs to update F.I.U. transfer orientation program.
  • Worked with university departments and colleges to gather information on new and inexistent programs at F.I.U. to update and improve orientation schedule and website.
  • Collaborated with Peer Advisors and F.I.U. Panther Camp committee chairs to provide additional support, services and resources to ensure success and retention of first-year students.
  • Assisted with the organization and distribution of orientation packets and information.

University of Illinois YMCA – Internship

University of Illinois at Urbana-Champaign – SOC 400,Champaign, IL

  • Assisted Director in event and program planning.Distributed brochures and flyers, aided with set-up and break-down workload, and maintained guest contact lists.
  • Filed paperwork, faxed documents, mailed out letters, answered telephone inquiries, gathered information on resources, and established site goals and learning objectives.