Client Service Manager CPG consultant that specialized in designing and executing custom product recalls, consumer retrievals, surveys and product quality research in retail conditions including; Food, Drug, Mass, Warehouse, C-store and throughout supply chain
•Worked with retailers and manufacturers to investigate high level product complaints to prevent liability. Collected information about adverse product events from various manufacturers and coordinated product retrieval from consumer and to independent labs for investigation.
•Recalls/Crisis Management: worked with CPG clients to facilitate large scale food, beverage and retail product recalls. Highly advanced capabilities in product recall, returns, global communication and retrieval technologies
•Designed merchandising and quality audits to check product in retail conditions, planograms, fixtures, distribution, location, facings, promotions, pricing, SKU checks, POP displays and competitive product intelligence
• Crisis Management: worked with CPG clients to facilitate large scale food, beverage and retail product recalls. Highly advanced capabilities in product recall, returns, global communication and retrieval technologies
• Recruited, managed and trained field force of independent contractors and mystery shopping agents. Mobilized contractors for retrievals and crisis projects
• Executed complex and large scale reverse logistic projects working with TDLinx, distribution and reclamation centers; trained national field force in product retrieval guidelines
• Created, ramped-up and rolled out nationwide brand intelligence program for major CPG manufacturer to combat product counterfeiting in the US and Canada
• Responsible for 3 full-time reports and up to 25 temporary contractors for short-term contracts and developing all training materials; created written field personnel SOPs