Swapan Das

IT Infrastructure Management

ÜFormulating & implementing the process vision and design, enhancement strategy and transition strategy.

ÜActively participating in IT infrastructure planning, cost control & ROI Analysis.

ÜDevising IT infrastructure project plans within preset budgets and deadlines.

ÜIdentifying & appraising vendors for technology or business process solutions.

ÜEnsuring technical excellence in service delivery to ensure customer satisfaction & to minimize down time.

ÜProviding training to the team members on solution components.

ÜPreparing work/ support documentation, checklists and implementing documents/ standards documents to ensure a high-quality of service delivery

Systems Administration

ÜInstallation & Administration of Citrix & Windows Server 2003, workstations and peripherals.

ÜDesigning the Backup Strategy for the servers and ensuring scheduled/unscheduled Backups as per backup plan and restoration.

ÜPlanned and integrated Windows Server 2003 Domain with over 150 computers, Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e- mail server. Introduced thin client technology through dial-in connection for remote administration.

Technical Support/Troubleshooting

ÜProviding desk side support at early stage.

ÜAddressing and resolving performance bottlenecks and ensuring maximum network uptime.

ÜAssisting in the design and implementation of Servers, network problems and conflicts.

ÜSuggesting improvements in the operations and processes to make the system foolproof.

ÜImparting training to end-users.

Ü      Server: HP ProLiant DL380G6, IBM xSeries 205 / 206             

Ü      Printer: Canon iR 2320, Ricoh Aficio 2020

Networking

ÜConfiguring Redundancy in the servers for fault tolerance with User Security and Disk Space  management to optimize the server utilization.

ÜInstalling Mail Server to facilitate smooth communication flow.

System Administrator

ÜSpearheading the entire computer hardware/ networking operations with overall responsibility of a workgroup structure of around 200 users.

ÜIn charge of network connectivity as well as implementation/ integration/ troubleshooting for servers, remote access, storage devices, Backup Devices, printers and scanners.

ÜResponsible for Installation & Troubleshooting of Software’s, Operating Systems, Windows components, Antivirus Servers & clients.

ÜEffectively coordinating with vendors for hardware/software procurement

ÜEvaluated & recommended suitable software applications for implementation in the organization and effectively trained all end users.