Jan 2004 - Present
IT Infrastructure Management
ÜFormulating & implementing the process vision and design, enhancement strategy and transition strategy.
ÜActively participating in IT infrastructure planning, cost control & ROI Analysis.
ÜDevising IT infrastructure project plans within preset budgets and deadlines.
ÜIdentifying & appraising vendors for technology or business process solutions.
ÜEnsuring technical excellence in service delivery to ensure customer satisfaction & to minimize down time.
ÜProviding training to the team members on solution components.
ÜPreparing work/ support documentation, checklists and implementing documents/ standards documents to ensure a high-quality of service delivery
ÜInstallation & Administration of Citrix & Windows Server 2003, workstations and peripherals.
ÜDesigning the Backup Strategy for the servers and ensuring scheduled/unscheduled Backups as per backup plan and restoration.
ÜPlanned and integrated Windows Server 2003 Domain with over 150 computers, Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e- mail server. Introduced thin client technology through dial-in connection for remote administration.
ÜProviding desk side support at early stage.
ÜAddressing and resolving performance bottlenecks and ensuring maximum network uptime.
ÜAssisting in the design and implementation of Servers, network problems and conflicts.
ÜSuggesting improvements in the operations and processes to make the system foolproof.
ÜImparting training to end-users.
Ü Server: HP ProLiant DL380G6, IBM xSeries 205 / 206
Ü Printer: Canon iR 2320, Ricoh Aficio 2020
ÜConfiguring Redundancy in the servers for fault tolerance with User Security and Disk Space management to optimize the server utilization.
ÜInstalling Mail Server to facilitate smooth communication flow.
Jul 2003 - Dec 2003
EMR TECHVENTURES PVT.
ÜSpearheading the entire computer hardware/ networking operations with overall responsibility of a workgroup structure of around 200 users.
ÜIn charge of network connectivity as well as implementation/ integration/ troubleshooting for servers, remote access, storage devices, Backup Devices, printers and scanners.
ÜResponsible for Installation & Troubleshooting of Software’s, Operating Systems, Windows components, Antivirus Servers & clients.
ÜEffectively coordinating with vendors for hardware/software procurement
ÜEvaluated & recommended suitable software applications for implementation in the organization and effectively trained all end users.