James Burson

Work experience

Work experience

Package Unloader

Jul 2015 - Sep 2015
United Parcel Systems

Unload packages from trailers meeting all productivity and safety levels expected

Customer Care Professional

Apr 2015 - Jul 2015
Aspire Concierge Services

Handle all incoming calls from customers.  Log all calls.  Using some proprietory systems and other open source systems fulfill customer requests for items such as tickets, reservations and other information. 

Supervisor/ Buyer

Aug 2011 - Mar 2015
Whole Foods Market

Purchase all products and equipment for a busy retail deli/kitchen environment.  Ensure that all purchases and sales are recorded properly in appropriate accounts.  Supervise 30+ people to ensure that all product is properly utilized and rotated in order to meet company standards and customer requests.

Administrative Assistant

Sep 2010 - Nov 2010

Assist property manager with office area under construction by scheduling movers and assisting facilities and moving personal and company property while renovations are ongoing.  Ensuring that all contracts  are up-to-date and current.

Emergency Dispatcher

Oct 2001 - Aug 2009
Bentley University

Handle all emergency and non-emergency calls for college environment.  Appropriately recorded all calls and determined what response was necessary.  Established new training protocols that reduced training time and increased retention of important information. Was liason between NCIC and department regarding all database access and information.  Supervised renovation and moving of department without loss of function.



BS Management

Jan 2002 - Oct 2009
Bentley University

BS in Management with courses including accounting, law, and operations



Microsoft Office

Proficient in all MS Office functions


Currently treasurer of North Middlesex Pop Warner and have established new financial protocols using quickbooks in order to track all incoming and outgoing cash flows.



CPR/ First Aid and AED

Apr 2003 - Jul 2017
American Heart Association

Football Coach

Jul 2014 - Aug 2016
USA Football

Safety and educational programs designed to enhance coach and player xperience