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Experience Employee Relation Specialist Employee Relation Department People & Organization Grameenphone Limited, Sylhet April 2008 – Present Area Customer Manger Customer Service Department Commercial Division Grameenphone Limited, Khulna January 2006 – March 2008 Customer Relation Officer Customer Service Center Customer Relation Division Grameenphone Limited, Sylhet February 2005 – November 2006 Career Objective Seeking a position in a reputed organization where my managerial skills are exploited to the maximum extent and which provides a globally competitive environment on challenging assignments that yield twin benefits of job satisfaction and a steady-paced professional growth

Work experience

Apr 2008Present

Employee Relation Specialist

Grameenphone Limited ,People & Organization

PROFESSIONAL EXPERIENCE Duties/Responsibilities:• Provide full-spectrum employee relations support in Sylhet Region• Coordinated the resolution of specific policies related problems and inquires of regional employees.• Resolving escalated conflicts within the regional workplace investigate ,counseling and escalate to proper authority• Facilitate execution of awareness programs, campaign etc. to promote HR initiatives• Plan, coordinate, and implement different employee events to facilitate employee work-life balance • Implemented programs emphasizing employee safety, & healthAchievement• Enroll and established Employee Relation of HR in Sylhet Region For the first time• Successfully arrange different motivational events for employee work life balance and to increase employee engagement

Jan 2007Apr 2008

Area Customer Service Manager Khulna

Grameenphone Limited,Commercial Division

Duties/Responsibilities:• Implement Smooth operation process for GP after sales service in Khulna Region• Build up an effective & motivated team in the Khulna region.• Roll out customer touch point and create relationship with local community through customer service events• Initiating corrective actions in the region to improve CSI and overall customer experience.• Supervise, evaluate, mentor & Provide proper coaching, counseling, and on-the-job training to customer service Team.Achievement• Implement SOA compliant way of doing business in Khulna customer service center which turn the center from noncompliant to compliant regarding inventory management.

Feb 2005Dec 2006

Customer Relation Officer, Sylhet

Grameenphone limited Customer Service Division

Maintaining effective customer service according to Grameenphone Standard Making situational decision for solving customer problemsCoordinating regular activity of Sylhet Customer Center




University of Dhaka


Notre Dame College, Dhaka,