Summary

A senior hands on manager with a sustained record of success in operational restructuring whilst improving customer service levels. MBA qualified with a strong focus on quality customer care via team member development in the UK and within diverse cultures abroad (South Korea, Malaysia, Mexico, Chile). A clear and imaginative thinker, planner and doer who is able to fully secure innovative business growth and achieve profit targets. Very interested in start ups and/or established players who need a shot of strategic adrenalin to secure new business and/or revitalise current portfolio.

Work History

Work History
Jan 2003 - Present

Owner

Option Analysis
Helping early stage technology clients to secure new funding and improve their market/sales focus. Developing Marketing Communications and Entry Strategies for under leveraged products and clients. Assisting start up operations to gain second stage funding for growth phase. Seeking strategic early adopters for new applications that are ahead of the curve. Providing growth & profit option analysis for selective clients.
Aug 2006 - Mar 2009

Founder & Director

DCI International Limited
A company created to offer a compelling commerical proposition that will propel fully managed network with a proven dual diverse routed signalling system, centred on a GPRS/IP Duet device, into more European and International remote signaling and monitoring security markets.
Jan 2006 - May 2007

Founder & Director

Bandit Solutions Inc
Bandit Solutions develops fog security systems that provide the means to stop a crime in progress and are perfect as an enhancement to intrusion, access control and video security systems. In 2006 the company underwent significant restructuring and launched a new branding and business development initiative.
Jul 2005 - Jun 2006

Associate

Richard Hahn & Associates
Reassessing current Brand associated Market Messaging and effectiveness. Strategic Marketing stimulus, web site revamp and implementation of revitalised messaging to fully exploit latent opportunities within Product/Services and/or target Markets. In short 'Status Quo Challenged and New Strategy Implemented' - a turnkey approach to external value added interventions.
Aug 2003 - Jun 2004

Business Development Manager

Safehouse Europe plc
Analytic Video Intelligence software - high profile BD role to secure strategic early adopters in UK. Over a nine month period the MD and I moved Safehouse Europe to a position where the strategically selected 'early adopters' were all keen to move forward:
Oct 2000 - Dec 2002

Monitoring Manager (Global)

Tyco Fire & Security Services Ltd
Devised and implemented operational benchmarks for wide and diverse range of Alarm Receiving Centres 70 around the world. Plus transferring �best practice� wherever possible. Reviewing Customer Monitoring Contact Centres around the world for a continual �raising of the bar� on customer service and retention rates.
Jun 1999 - Sep 2000

COO (South Korea) & Regional Director (Asia)

Tyco Fire & Security Services Asia
Restructured several event monitoring centres into future proof DARC configuration. Improved operator productivity 52%, operational running costs fell 22% while customer base grew 125%. Concept negotiated a new form of service with leading mobile operators to free acquired company from sole vendor dependency. Developed alternate form of dual signalling to gain 62% base cost reduction and technical differentiation within market. Championed false alarm task force with consistent results of new methodology reducing errors by 60%. Led ISO 9000 implementation and streamlined operational interfaces between sales offices and operations Developed clearer market differentiation to enable acquired company to attain market leadership position within medium term. Created innovative forms of new monitoring products market tested to exploit emerging market segments
Oct 1997 - Jun 1999

Owner

Option Analysis
Nov 1995 - Sep 1997

General Manager

Thorn Security
Nov 1992 - Oct 1995

Business Manager

Modern Security Systems
Jun 1992 - Nov 1992

Industrial Secondee

DTI Innovation Unit
Apr 1991 - Nov 1992

Owner

Option Analysis
Sep 1979 - Mar 1991

Business Manager

British Telecom
Sep 1976 - Aug 1979

Store Manager Trainee to Assistant Manager

British Home Stores (Bhs)

Education

Education
1984 - 1988

MBA

Aston University
Aston Business School
1979 - 1982

DMS

University of Central England in Birmingham
1973 - 1976

BA(Hons)

University of Central England in Birmingham