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Eight years of professional and four years of apprentice technical support expertise. Well-versed IT professional in systems, network, and database administration. Broad industry experience in financial services, education, and retail. Focused on process improvement, problem solving and production support. Innovative and solution oriented self-learner with excellent troubleshooting skills.

Work History

Jul 2015Jan 2016

Production Systems Engineer

SS&C Technologies

Subject-matter expert on VMware infrastructure and disaster recovery replication. Scripted automation in the environment using PowerShell, VBS, and Batch. Prioritized tasks and escalated as required. Mentored junior team members and helped manage tasks. Responded to high priority issues in a timely and effective matter. Managed security related items for the team: certificates, ciphers and keys. Headed annual application and network penetration testing project. Participated in on-call rotation. 

Jun 2011Jul 2015

Infrastructure Architect

Advent Software

Collaborated with internal teams on various system migrations: Windows domain, network infrastructure, VPN, and phone system. Primary resource for a cross-forest Exchange migration. Administered systems and software installation, tuning, backup, and support IIS and SQL server operations. Subject-matter expert on custodian data delivery, data transfers, and platform automated processes. Investigated system and application issues and customer-driven production problems. Migrated 500+ users to new file transfer platform. Implemented FIPS compliant secure storage solution for new product offering. Participated in on-call rotation.

May 2007Jun 2011

Systems Administrator

Black Diamond Performance Reporting

Primary on-call production and corporate IT support for three years; participated in on-call rotation. Supported office of 100 users and clients. Provided first through third level support of the Black Diamond SaaS infrastructure and application, implementation, operation, monitoring and performance across multiple environments. Maintained hardware and operating systems, administration of hosted services, and monitored system performance. Manage various networking aspects: IP addresses, domain names, DNS entries, firewalls, VPN, and SSL certificates. Configure and purchase new servers, storage, laptops, desktops, and printers. Setup alerting, monitor errors and respond accordingly. Supported Polycom phones and Asterisk based phone system. Previously supported Cisco phones and phone system. Coordinated and supervised two office relocations and one data center move. Purchased new equipment, telecom/network circuits, and configured the physical access control system. Designed and built Prod, QA, and Dev virtual environments. Performed multiple system migrations: Exchange 2000 to 2007, SQL 2000 to 2008, Cisco to Asterisk phone system. Implemented and supported TrendMicro (anti-virus), Blackberry Enterprise (mobile mail), Spotlight (monitoring), and OpenFire (instant messaging) servers.

Jun 2001May 2005

MIS Tech Support Personnel (intern & contractor)

Sarasota County School Board

Imaged, configured and maintained approximately 700 computers using Altiris Deployment Server. Created images, scripts and RIP packages for rapid deployment. Implemented group policy restrictions, disk quotas, and NTFS permissions. Maintained security groups and audited file shares for abuse. Provided staff and students with assistance solving computer related problems, such as software errors or printer problems. Assisted in staff related to new software. Focused on various special projects: campus wide service pack upgrades, school website design, user template for tech assistants, Altiris upgrades, lab refreshes, and video conferencing.



B.S. Information Technology

Western Governors University

Currently enrolled in online B.S. Information Technology - Network Administration program.



JavaScript Specialist, Web Design Specialist & Web Foundations Associate


A+, Network+, Project+ & Security+


Compellent Storage Advanced Administrator


MCSA: Windows 8


VMware Certified Associate - Data Center Virtualization




Batch, PowerShell, T-SQL, and VBScript

IIS and SQL Server

Office, SHAREPOINT and Exchange Server

Windows Server 2003 / 2008 / 2008 R2 / 2012 / 2012 R2

Windows 2000 / XP / 7 / 8 / 8.1 / 10

Altiris Deployment Server

Cisco / Asterisk phone systems

Dell server, storage, networking, and desktop hardware