Highly accomplished professional with diverse experience poised to transition solid background in technical services to excel in a management position within a long term care facility. Offer outstanding team leadership, crisis management, and problem solving and megotiating. Exceptionally organized and disciplined, posses well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment. Business administration expertise; coordinate with management, cross-functional teams with technical background and vendors in the execution of daily tasks and functions. Generate and maintain records and reports, secure equipment and supplies, and comply with all administrative and company policies and regulations.
Dec 2008 - Nov 2009
Support Coordinator at Pace Analytical
Provided consistent analytical data to clients in a timely manner; meeting the needs of the customers.
Aug 2001 - Mar 2008
Tech Services Coordinator
Directed the processing of technical support and maintenance. Purchased computer parts. Delivered a solutions-focused method to limit loss revenue involving service part transactions and warranty issues. Managed 8 employees in computer hardware technology. Reviewed signed contracts and agreements. Installed computers on customer’s site.
Aug 2000 - Aug 2001
HISTOLOGY LABORATORY ASSISTANT
Assisted Pathologists with autopsies. Provided training and assistance to new lab assistants. Trained as a Histology Technician. Prepared and distributed slides for Pathologist.
Oct 1996 - Apr 1999
IU Medical Group Primary Care
Provided efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximized revenues by collecting payment at time of service and entered accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assisted clinical staff in maintaining accurate medical records.
1990 - 1996
Indiana Health Centers, Inc.
Wrote user documentation providing timely information to improve profits. Recruited, interviewed, hired, and trained new clerical employees over 3 years resulting in standardized application of procedures. Payroll using ADP system. Supervised staff providing work direction and conducted yearly performance reviews and rewards and discipline employees.