Rahul Lokhande

  • Mumbai - 400052 ,Maharashtra

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Work History

Work History
Jul 2015

On-Boarding / Vendor Executive

citrus payment solutions pvt. ltd
  1. Contacting Vendor via mail or call on daily basis for product updating and product knowledge.
  2. Assisting the vendor on completing the documentation and getting on-boarded into our system.
  3. Explaining the functionality and usability of the Citrus Panel to the Vendor
  4. Co-coordinating with multiple Vendor for product /service delivery status and bank for refund / reversal
  5. Coordinating with multiple Teams (Banks, Technical. Operations) for smooth functioning.
  6. Resolving any issue that merchant faces during pre and post Sign up.
  7. Making merchant live via Citrus Panel.
2014

Customer Service Executive

Citrus Payment Solutions PVT.

1. Replying to customer query Via freshdesk ( Complaint management client )
2. Following strict TAT for resolving the customer issue, Related to product delivery, refund and etc.
3. Solving payment related issues .
4. Coordinating with Merchant for product /service delivery and bank for refund / reversal
5. Handling large amount of call on daily bases and giving 1st contact resolution
6. Ensuring the daily targets are completed

Project : Citrus Cash & Citrus Cube

1 ) Troubleshooting and resolving issue related to money transfer and installation of  Citrus Cash - Mobile application , Guiding the customer on how to use the application


2) Working on multiple fronts ( troubleshooting to error rectification) for  Citrus Cube- Mobile Utility bill payment application ,Guiding the customer on how to use the application

Education

Education
Feb 2010 - May 2013

B.Com - (Bachelor of Commerce)

KES Degree College of Commerce and Economics
2013

H.S.C 

KES Degree College of Commerce and Economics
2009

S.S.C

B.P.M. High School

Skills

Skills

Technical Skills 

1 ) MS-CIT   2 ) MS- Office Suit  3) proficiency with Internet 

PERSONAL PROFILE

Date of Birth             :  26th May 1989

Marital Status          : Single

Languages Known : Marathi, English, & Hindi

Hobbies                    : Reading Book, listening to Music