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My goal is to become a Subject Matter Expert, with the opportunity to use my project management skills, technological abilities, and interpersonal proficiency in adding value to organizational objectives.

Work experience

Jul 2008Present

Project Manager

City of Toronto

For the past three years I have acted as the Project Manager for the 311 Toronto Project. Launched in 2009 and currently exploring new and exciting initiatives, 311 transformed the way The City of Toronto approached customer service. 4,000 citizens now rely on the 311 service each day. I have acted in several integral roles as 311 developed over the last five years. Our Project Management Office has built a reputation as a leader in project management and cross-divisional service delivery.

My relevant experiences to this position include:

  • Developing project charters and managing all formal project management plans and schedules
  • Implementing adaptive risk management plans and managing any scope creep
  • Monitoring and reporting on project progress, status, deliverables, dependencies, milestones, vendor warranty items, change requests, and critical issues
  • Writing and communicating project Lessons Learned and Project Charters
  • Preparing conceptual assessments, business requirements, project plans, briefing notes, policies and procedures, manuals and resource plans
  • Lead for 311’s Records Information Management Model
  • Training and mentoring PMO staff and stakeholders on project management methodology
  • Coordinating City of Toronto Divisional management, their staff and external vendors. 
  • Negotiation and conflict management
  • Preparing Director-level reports for City Councilors and Deputy City Managers
  • Performing field analysis with City Divisions and its Agencies, Board and Commissions
  • Active participation and collaboration with Information & Technology teams
Oct 2006Jun 2008

Research Analyst

City of Toronto

Project Management Team

In-line with the education I was pursuing, I was chosen to coordinate the project management of the 311PMO with their Business Analyst. I led the project management coordination for four of the nine subprojects and created 311 Project’s Resource Plan

Business Realization Team

I was assigned to coordinate 311’s Quality Assurance of its retrofitted $4million Contact Centre, ensuring deficiencies with multiple contractors were alleviated prior to my coordination of moving in 120 staff.

Content Development Team

Over the course of this tenure I started work with the 311 Project by going out to seven assigned Divisions to consult with Divisional SMEs and capturing their business processes. This work is the core of 311’s extensive knowledgebase solution. 

May 2005Jan 2006

Court Administration Coordinator

City of Toronto

Team Lead for Scheduling, Intake and Counter Groups with a compliment of thirty clerks - responsible for coordinating trial scheduling, first attendance, appeals, motions, re-openings and docket verification. Corresponded with Prosecutors and Judiciary, Planning & Liaison and CASC Services. I prepared official court letters to defendants. Liaised with Ministry of Transportation and Defaulted Fines Centre regarding defendant suspensions. I would balance an average of $18,000/day in collected fine payments.

Sep 2001May 2002


Print Three Franchising - Head Office

I was responsible for product delivery and quality control, while also responsible for the implementation of new services for client support. I would have to identify risks and monitor production costs. I was almost entirely self-directed for department accounting processes: quotes, purchase orders and reviewing competitive prices while controlling variable costs.I led production quality side of “ePower Online®” Intranet resource website which would allow Print Three’s clients to order predefined products that adhere to corporate standards



Human Resources

CHRP Program, Centennial College

Project Managemement

PMI Program, Ryerson University


Project Management Institute (PMI)