Jb Floralde

Jb Floralde

Biz Dev, Marketing & Corporate Communications Manager at A-Star BPO Solutions

Summary

 Total 13 years of experience in Sales, Marketing, and Business Development.

4+ years experience in a Sales & Customer Service environment.

7+ years experience on a marketing role in the IT industry.

Fast learner, adaptable, ability to multi-task and is able to work in a dynamic, fast-paced and performance driven environment.

Work History

Work History

Business Development, Marketing

Aug 2015 - Present
Company: A-Star BPO

Company: A-Star BPO Solutions Position: Business Development, Marketing & Corporate Communications Manager (A-Star BPO Solutions)-Makati City Philippines. A-Star is a BPO company based in Makati City Philippines with HQ in Canada. Job Description: Reporting to the CEO; responsible for prospecting & developing new client accounts for A-Star & also responsible for assisting the clients with filling key roles within the organization. Involved with developing a pool of applicants by posting positions through various media avenues, head hunting, & pre-screening to find candidates for the client. Working closely with the VP for Sales and Operations to ensure consistency & success in all campaigns/programs. Overall accountable for branding, internal & external communications for A-Star. Key Responsibilities: Branding & Corporate Communications. Supports internal customers by providing consulting support for their communication needs. Works with various external communications channels to communicate specific A-Star messages to the relevant audience. Solidify A-Star brand in the market. Establish & maintain relationships within the organization & third party vendors. Responsible for maintaining & developing relationships with external media organizations. Working with relevant agencies for the development of creatives & other branding materials as needed.

Regional Marketing Manager

Sep 2012 - Jul 2015
Business Solutions Pte Ltd

Company: Alenu IT Position: Regional Marketing Manager

Marketing Executive

Mar 2009 - May 2012
Business Solutions Pte Ltd

Company: Alenu IT Position: Marketing Executive

Customer Service Executive

Oct 2008 - Mar 2009
DESSUS Outsourcing Group Pte Ltd

Company:. Ubi Techpark, SINGAPORE. Position: Customer Service Executive Reason for leaving: Career advancement in a new company Key Responsibilities: Coordinate with Team Leaders of the two telemarketing campaigns that the company handles. Work include: helping to develop a customer service policy for an entire organization. Providing help and advice to customers and delivering personalized services to customers over the telephone on different banking products. Communicating courteously with customers by telephone, email and face to face. Writing reports analyzing the customer service that the organization provides. Keeping up to date on our organization's products or services. Assists in the review of operational procedures and workflow and suggest improvements.

Customer Service /Sales Representative

Feb 2004 - May 2008
Global Holdings Inc

Company: ePLDT VENTUS-SPi, PLDT's BPO Arm, the Largest Filipino-Owned BPO Firm. PLDT is the leading telecommunications company in the Philippines. Position: Customer Service /Sales Representative Reason for leaving: Relocation Key Responsibilities: Customer Service Representative: responsibilities include customer management in the area of complaints and feedback, investigating issues raised and coordinating with cross-functional units for timely resolution. Attend to customer inquiries and respond to their requests making sure that policies and procedures are followed. As a Senior Customer Service Rep: providing floor/product support and training new agents making sure they adhere to policies and procedures of the campaign. As a Sales Representative: develop sales strategies to gain key account and build on new clients. Answering inbound sales inquiries, providing add-on products and services making sure to complete the sale and meet the target. Calling out and building rapport to existing and potential customers to foster business. Assists in the review of operational procedures and workflow and suggest improvements. ACCOUNTS/CAMPAIGNS handled at ePLDT-VENTUS

Salesperson

Feb 2008 - May 2008
Ingram Micro Global Holdings Inc
Inbound/Outbound Sales

Customer Service / Sales

Sep 2007 - Jan 2008
McAfee Inc Global Holdings Inc
Circuit City Product Advisor/Inbound Sales Customer Service /Sales

Customer Services Representative

Mar 2007 - May 2007
McAfee Inc Global Holdings Inc
Customer Service

Customer Services Representative

Mar 2004 - Jun 2005
Nextel Communications
Customer Service

Radio Jockey and Radio Programming

Jan 2003 - Jan 2004
Nextel Communications

Company: Radyo Natin 105. 7 FM-Allen N. Samar, an FM radio station. Affiliate of the National Broadcasting Company of the Philippines. Position: Radio Jockey and Radio Programming & Events Specialist Reason for leaving: Relocation Key Responsibilities: Conceptualize new campaigns and provide updates for radio programs. Write and edit scripts for radio commercials. Develop and manage marketing communications. Conceptualization, technical planning of the production, supervision/hosting and implementation of events. Announces radio program of musical selections: selects music to be played based on program specialty, knowledge of audience taste, or listening audience requests. Comment on music and other matters of interest to the listening audience. Live interview guests & members of listening audience who telephone for musical request. ACHIEVEMENTS

Education

Education

Bachelor's Degree

1999 - 2003
University of the Philippines Tacloban College

Communication Arts

Diploma

2009
SAP Channel Marketing University and Zuili University (Madrid, Spain)

Certification of SOFTWARE MARKETING

Diploma

2011
SAP Channel Marketing University and Zuili University (Madrid, Spain)

Certification of TELEMARKETING

Diploma

2011
SAP Channel Marketing University and Zuili University (Madrid, Spain)

Certification of SOCIAL MEDIA ACADEMY