Shanna Murphy

  • Pittsburgh US-PA

Work History

Work History
Apr 2009 - Present

Subscription Sales

The Pittsburgh Cultural Trust

Sold and processed series subscriptions to PNC Broadway Across America, Pittsburgh Dance Council, Wine Flights, Beer Schools, Opera Theater of Pittsburgh, Pittsburgh International Children's Theater and Pittsburgh Musical Theater to renewing and new subscribers using the Tessitura ticketing program; provided customer service over the phone, internet, and by mail; executed sales, exchanges, and returns for individual tickets; documented and organized paperwork for the subscription office; called lapse subscribers for renewal; and completed various mailings for the subscription office.

May 2008 - May 2009

House Manager

University of Pittsburgh Repertory Theater

House manager for the Stephen Foster Memorial Theater, including University of Pittsburgh Repertory Theater productions, Pittsburgh Irish and Classical Theatre productions, and Pittsburgh International Children's Festivals. Trained new employees and ushers; acted as main contact for the stage manager and the audience during shows; responsible for ordering concessions from suppliers; kept track of concessions inventory and sales; coordinated and assigned ushers; ensured safety and comfort of theater patrons.

Sep 2008 - Apr 2009

Box Office Employee

University of Pittsburgh Repertory Theater

Sold single tickets and subscriptions for University of Pittsburgh Repertory Theater productions for two seasons. Duties included training new employees; processing sales and exchanges using ProVenue ticketing system. Responsible for balancing end of day sales for the office. Provided customer service to customers in person, over the phone, and through email notifications.

Jan 2009 - Apr 2009

Programming Assistant Internship

Children's Museum of Pittsburgh

Assisted the Program Manager directly in the planning, execution, evaluation, and promotion of weekly public programs at the Childrenʼs Museum, including performances, workshops, and demonstrations. Independently supported programs on Sundays. Focus on event design for museums and performance support.

Oct 2005 - May 2008

Student Employee

University of Pittsburgh Book Center

Arranged attractive displays for merchandise; performed inventory and pricing tasks using Ratex; operated point of sale systems; provided customer service and made sales in all departments; organized, shelved and pulled books in both trade and text departments; assisted with events from set-up to take down; executed returns, buy-backs, and other service desk duties.

Jun 2007 - Aug 2007

Stage Management Internship

West Virginia Public Theater
  • Sweet Charity - Stage Management Intern
  • Funny Girl - Stage Management Intern
  • A Chorus Line - Assistant Stage Manager
  • Aida - Production Assistant
  • The Full Monty - Production Assistant

Education

Education
Sep 2009 - Aug 2010

MBA

Point Park University

Accelerated year-long program with rigourous coursework:

  • Corporate Finance
  • Managerial Economics
  • Accounting for Managers
  • Organzational Behavior
  • Quantative Methods
  • Legal Environment of Business
  • Global Environment of Business
  • Marketing
  • Sports, Arts, and Entertainment Marketing
  • Sports, Arts, and Entertainment Advertising
  • Sports, Arts, and Entertainment Finance
  • Sports, Arts, and Entertainment Management
Sep 2005 - Apr 2009

BA

University of Pittsburgh
  • Majored in Theatre Arts, Minored in Film Studies
  • Focused coursework on Arts Management
  • Graduated Cum Laude with a Bachelor of the Arts degree

Objective

To start my career with a full-time position with a Pittsburgh creative organization, utilizing my background in arts and business.

Activities

  • Social Media Marketer for the 2010 Pittsburgh Triathlon and Adventure Race
  • Stage Manager, Director, Assistant Director, and Outreach Team Member for various shows produced by the University of Pittsburgh Repertory Theater (2006 - 2009)
  • Vice President and Co-founder, University of Pittsburgh Student Organization: The Obscure Movie Group (2005 - 2008) - successfully promoted weekly events to the campus community, with an e-newsletter base averaging at 500 using social media marketing
  • Successfully marketed and organized the first annual University of Pittsburgh game of Humans vs Zombies, with approximately 200 players campus-wide
  • Volunteer, Carnegie Science Center (February 2002 - July 2003, 365 Hours)

Skills

Skills

Customer Service

Adobe Photoshop

Social Media

Facebook, Twitter, Tumblr, Et Cetra

ProVenue Ticketing Software

Tessitura Ticketing Software

Organization

HTML, CSS