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Summary

Direct complex, multi-site programs, and initiatives as a self-directed, results-focused project manager, skilled in meeting schedules, budget performance, scope change, marketing, and quality control (QC), and ensuring projects are prioritized to be consistent with corporate strategies. Deliver innovative technical solutions with a mix of products and services by conceptualizing based on goals through strong active listening skills, obtaining leadership support through excellent influencing skills, and seeing through to completion with tenacity. Encourage, meet, and exceed goals as accomplished communicator skilled in client engagement and building and strengthening relationships with peers, staff, and executive leadership. Enjoy streamlining processes and workflows, identifying the root cause of the problem by leading and facilitating brainstorming sessions with a record of accomplishment directly impacting line of the business bottom.

Drive substantial revenue, productivity, and quality improvement by focusing on the customer and listening to feedback, leveraging data analytics, and ensuring on-time project execution and delivery

Leadership and Consulting Strategic Planning Presentations
Problem Solving

Facilitation Value Creation

Sales
Project, Program, and Product Management Requirements and Strategy Relationship Building and Management
Architectural Frameworks Continuous Improvement Cost Reduction

Work experience

Houghton Mifflin Harcourt
20122019

Lead Technical Consultant / Solution Architect - New York, NY

Primary consultant for the largest school district in the nation, New York City public and private schools. Business liaison for the national sales organization and third-party education partners. Identified, designed, and implemented innovative educational solutions for helping resolve complex educational problems and needs. Coordinated multiple concurrent programs and integrated interoperable solutions with third-party vendors. Led cross-functional teams through the development, testing, and deployment of educational programs. Main contributor and facilitator of sales and professional services solution sales/value selling strategies. 

  • Directly tied to $12M+ sales per year for New York City through streamlined pre-sales solutions. 
  • Earned 100% satisfaction rating and ranking from customers, peers, and third-party vendor surveys year over year (YOY) by positioning new opportunities, informing request for proposals (RFP) responses, and helping account executives closeout deals.
  • Established a $14M deal by implementing an educational maturity model instituting trust with c-level executives, allowing the design of the educational solutions to help students develop 21st-century learning skills.
  • Improved operational efficiency 29% by developing a reputable sales framework, creating cross-departmental standard operating procedures (SOPs) and leveraging ITIL framework
  • Stabilized relationships between 10+ third-party vendors and coordinated API development efforts, incorporating a standardized method for self-service rostering and integrated services.
  • Achieved outstanding rating and ranking YOY during goal review, proactively improving business development (BD) through data analytics across internal and external processes and programs.
  • Solidified funding on multiple at-risk accounts, acquiring grants and funding in collaboration with internal resources and clients.
  • Drove discovery discussions YOY by leveraging and maintaining customer relationship management (CRM) system, obtaining historical data and updating new information about customer accounts.
Houghton Mifflin Harcourt
20102012

Project Management Office - Orlando, FL

Managed and led staff in defining project roles and responsibilities. Delineated interdependencies and improved functional area communication. Supported BD activities such as identification, proposal development, and other pursuit activities while working with resources from other service lines. Directed and supported the delivery of educational services, mainly related to educational integration, such as student information systems, curriculum and assessments, professional development, BPM, and educational process transformation.

  • Assessed, redefined, and streamlined current processes, built new project management (PM) tools, and added to PM item bank and knowledge base as processes improvement committee (PIC) manager.
  • Managed project portfolios and automated reporting for project sponsors by implementing Project Server and SharePoint as chairperson of the Integrated Tools Committee (ITC).
  • Ensured appropriate and timely communications to senior management through process improvements / BP-sharing, reducing redundancies and inefficiencies.
Holiday Inn Club Vacations
20052010

Director Project Delivery Services - Kissimmee, FL

Managed project portfolio and assignment of resources, as well as project functional leads in a strong matrix organization. Oversaw Holiday Inn Club Vacations large web strategies initiatives. Managed all associated projects, efficient use of resources, and consistent delivery of high-quality client deliverables. Acted as point of escalation internally and with the client for all delivery issues related to engagement. Reported on engagement status and health to IT leadership and client stakeholders.

  • Verified projects were supported by end-to-end work plans, scope documents, and necessary data, overseeing managers/leads.
  • Converted 20 years of historical data into 3-tier architecture, allowing expansion into future locations and tracing of club points, in an unprecedented, 117-days-facilitated panel of 50+ business experts, representing all core business functions. 
  • Brought on 2 new locations within 8 months, developing a new site checklist for all areas of operations, templating and managing all business/project documentation, while scripting and maintaining all data conversions.
  • Implemented Oracle HRMS, converting personnel and benefits data, managing 3 outside consultants, 3 internal technologists, 4 business personnel, and project coordinator.
  • Ensured programs were delivered at or within budget, analyzing and facilitating problem-solving for budget variances.
  • Drove awareness/impact of potential issues/risks impacting overall project management portfolio by elevating issues arising from the project team to appropriate governance level for options review and resolution discussion.
  • Verified batch and internal schedules aligned with key due dates and analyzed and facilitated problem-solving for schedule variances, overseeing milestone schedule development. 
  • Realigned variances with project portfolio through corrective action, managing project changes through strict change control.

Additional Experience

HOLIDAY INN CLUB VACATIONS, Kissimmee, FL, Senior Product-Program Manager 

KPMG LLP, Montvale, NJ / New York, NY, Project Manager | Program Manager-Eastern Region | Senior Analyst

ALTERNATIVE RESOURCE CORPORATION, Saddlebrook, NJ, Technical Contractor

EAGLE RESOURCE CORPORATION, North Bergen, NJ, Computer Production Manager

Technical Skills

Languages:

HTML, CSS, Visual Basic, .NET, Java, JavaScript, AJAX, XML, Ruby on Rails, Python, PHP, C#, SQL, REST, JSON, SOAP

Software:

MS Office 365, Visio, Google Suite, Lucid Charts, GoTo Meeting, WebEx, Zoom, Skype, HangOuts, SalesForce, SLACK, GURU, Adobe Creative Cloud Suite, Adobe Spark Suite

Platforms:

Windows 10, Cisco IOS, NX-OS, iOS13, OS X Catalina, Android 10, Chrome OS, 

Protocols:

HTTP, HTTPS, FTP, SFTP, TCP/IP, RIP, PPTP, IPSec, VoIP, IP Telephony, SIP, SSL, TELNET, SMTP, POP3, IMAP4

Databases:

Oracle, Access, SQL Server, MySQL, MongoDB, DB2, SAP, FileMaker, RDS, phpMyAdmin

Standards / Methodologies:

WaterFall, CPM, Agile, SCRUM, XP, SDLC, RAD, JAD, CMMi, ITIL, LEAN, BPM, ISA, IMS Global, OneRoster, LTI, QTI, FERPA, Common Cartridge

Other:

WordPress, Joomla, SquareSpace, SEO, Yoast, eCommerce, GURU, KMS, CRM, ERP, SIS, LMS, ClassLink, Clever, Facebook, Twitter, LinkedIn, Instagram, Hootsuite, TikTok, Enlight Suite: Photofox, Pixaloop, QuickShot, Videoleap

Education

Bachelor of Science (BS), Business Management, University of Phoenix, Orlando, FL

Professional Development

Professional Facilitation (FAST), MG RUSH

Business Systems Analysis, Inteq Group

Project Management Professional (PMP), Project Management Institute (PMI), Expired