Download PDF


A results oriented top management professional with demonstrated expertise in all aspects of technology management, project and portfolio management processes.  Skilled in managing state universities and local government information technology data centers.  A proven leader and educator, who fosters effective teams, establishes dynamic customer relationships and achieves desired corporate and strategic management results.



Master of Business Administration

The MBA Technology Management Concentration developed the managerial skills emphasized within the MBA required course of study in the context of challenges faced by integrating business with technology. This concentration developed communication skills that bridged the gap between technical and non-technical audiences.

The Technology Management Concentration is for students who want to expand their use of technology to solve business opportunities and students currently working in non-management roles within technical organizations seeking to develop their management skills.


Bachelor of Science

This Bachelor of Science in Business/Administration (BSB/A) program was designed for the working professional employed in a business or public organization.

The Required Course of Study is designed to enable graduates to deal effectively with an increasingly complex business environment. The program stresses skill development in the areas of management, decision-making, financial accounting and managerial finance, quantitative analysis, economics, marketing and utilization of research findings.

PMO Job Description

The PMO Manager serves as a coordination point for all ISD projects stored in Clarity PPM. Clarity is a Web based Project Portfolio Management Information System (PMIS) used by the Information Services Division (ISD) project teams to gather, analyze, communicate, and store project investment information. 

The Project Management Office (PMO) Manager coordinates, manages and reports department-wide Information Services Division (ISD) projects. 

The Information Services Division (PMO) Manager is the central point of contact for directing project management efforts and results reporting within ISD. The PMO Manager manages the Project Investment Justification (PIJ) process, provides support on the IT project approval processes, and is the project management liaison between the Government Information Technology Agency (GITA) and ISD. 

The PMO Manager has a professional responsibility to its stakeholders including customers, performing organizations and the public to adhere to the State of Arizona (PIJ) process, ITIL Process, Project Management Institute (PMI) and Project Management Professional (PMP) Code of Professional Conduct. 


Michael Jacques

5746 E Meseto Ave

Mesa, AZ 85212

Evelyn Gaskin

4035 S Riverpoint Parkway Mail stop CF-L201Phoenix, AZ 85040    Fax 480-643-1020

Dr. Jeriod D. Patterson

8742 Lucent Boulevard

Highlands Ranch, CO 80129

Harry Wickramasekera

15011 N 6th Circle

Phoenix, AZ 85023

Work experience

Jan 2006Jan 2013

Project Management Office (PMO) Manager

State of Arizona, Arizona Department of Administration (ADOA), Information Services Division
  • Deployed Clarity (PPM) Project Portfolio Management throughout the Department of Administration; including over 120 State agencies Boards and Commisioners
  • Installed and Implemented Clarity 8x, 12x with ITIL, Business Objects, NPD, CAPA and SharePoint integration
  • Developed, coordinate, and monitor Project Investment Justification (PIJ) documents, work plans and work schedules.
  • Created and maintained the internal project management information systems for the Information Services Division (ISD) using Clarity information management system
  • Recruited and selected project managers both within and outside of the organization
  • Established standardized project planning and reporting methodologies
  • State of Arizona Certified  in Government project management techniques and tools
  • Audited over 100 ongoing and recently completed projects
  • Developed and risk management programs and Project Investment Justification (PIJ) reports
  • Provided in-house project management consulting and mentoring services
  • Maintained an internal project management library containing critical documents, including project plans, funding papers, test plans and audit reports
  • Established and benchmarked best practices in project management
  • Managed and tracked ISD portfolio of projects within the Arizona Department of Administration (ADOA) and other state agencies totaling over $1 million dollars.
Jan 2012Aug 2013

CTE-Certified Internet Web Professional

Rio Salado Community Collge, Leona Group, and CIW Certified Partners -Tempe Accelerated High School
  • Completed the dual enrollment process with Rio Salado Community college and awarded the Dual Enrollment status for teaching the CTE Internet Business, Website Development and Information Technology Network courses through Rio Salado community College and Tempe Accelerated High School.
  • Taught 9th through 12th grade students how to designed multi-page Web site and smart phone apps, using WordPress and Dreamweaver CS5.
  • Help students obtain their Internet Business Associate (IBA) and Site Development Associate certification (SDA) by passing a national Certified Internet Web Professional certification exam.
  • Prepared classrooms and labs for each class according to CIW course setup requirements.
  • Faciliated CIW courses in the area of Internet Business Associate, Site Development Associate and Network Technology Associate certification courses.
  • Completed the required training to become a Testing Proctor for the school to become a national Certified Testing site for the CIW program.

E-Business Faculty

University of Phoenix, On-line & On-ground
  • Facilitate E-business courses online and on ground in a professional, adult student classroom; in the area of E-business Management, E-Marketing, E-business Operations, E-Law & Risk Management, Web Development and Java Scripting.
  • Served as a part-time faculty teaching within the program curricula for associate, undergraduate,and graduate classes in the college of Business and Information Technology.
  • Participated in the selection, orientation, and training of faculty and campus personnel.
  • Participated in the development and implementation of program goals and objectives.
  • Developed and maintains strong relationships by serving as a program resource for division staff, faculty, and students, as well as a liaison to corporate academic affairs staff.
  • Participated in the development and implementation of goals, objectives, policies, and procedures as they relate to the training and development of faculty throughout the campus and/or division personnel as it relates to faculty scheduling and remediation activities.
  • Participated and lead task forces and committees, including cosharing Academic Program Council, to represent and address academic concerns to campus management team and/or central administration.
  • Thisincluded participating in the planning, implementation, and coordination of campus and/or regional activities to maximize service quality effectiveness and efficiency.
  • Assisted central administration academic affairs personnel, including the Dean from respective program(s), in the development and review of curriculum as needed or requested.
  • Maintained a professional and technical knowledge of the curricula by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies, and developing an annual personal research agenda that includes publication or presentation to a larger academic community.
  • This included maintaining a general knowledge of emerging issues and trends related to the respective Academic Affairs program(s).

Information Security Analyst

State of Arizona, Department of Economic Security (DES), Department of Technology Services Division
  • Conduct periodic Security compliance reviews.
  • Provide monthly reports on account deletions, additions, changes, and compliance reviews.
  • Assisted and participated in policy reviews when proposed by Interagency Service Agreement (ISA)
  • Implemented DES IT Standards within the Department of Technology Services (DTS) and other designated Divisions such as Division of Aging and Community Services (DACS)
  • Coordinated Data Sharing Agreements (external to DES)
  • Implemented a regular monitoring and reporting process for our Intrusion Detection Tools

Project Manager of Business Development

Trivita, Business Affiliate Division
  • Project management for Trivita’s Business affiliate program
  • Provided project coordination for all of Trivita’s Business Development divisions
  • Developed and organized the necessary resources to insure projects were accurately completed in the allotted time frame
  • Monitored project activities on a daily basis to assure goals and timelines were met
  • Kept Director of Business Development informed of critical issues that arose from project deliverables
  • Reviewed completed projects making sure all objectives were met and project history was documented
  • Worked closely with other Trivita departments to coordinate project deliverables, resources and project schedule

Information Technology Development Manager

University of Phoenix. University Services
  • Responsible for managing the Workflow Imaging Network (WIN). A Web-centric object and Workflow Document Imaging solution for the University of Phoenix.
  • Successfully implemented a network document management solution using Hewlett Packard Digital Senders, Microsoft Windows NT 4.0 server and Right Fax Server for the University of Phoenix transcript and records management department.
  • Responsible for integrating and maintaining all (WIN) Microsoft Windows NT and Windows 2000 document management servers.
  • Develop an EDI solution for the transcript department to except external college transcript using Pro EDI and storing the information in Microsoft SQL server 2000.
  • Perform Network management on all Dell Power Edge Servers using DRAC 2.0 remote access management and PCAnywhere host software.

Information Technology Manager and Web Development

Apollo Group Inc. Apollo Learning Group
  • Lead Project Manager for rEsource
  • Responsible for integration of information technology, Internet development, and Instructional technology services, Technology planning and management of Apollo Learning Group Web sites with corporate Apollo Group.
  • Developed and maintained a master project schedule for all Internet site activities pertaining to Apollo Learning Group.
  • Successfully implemented commercial web site.
  • Organized, maintained and enhanced Apollo Learning Group Internet contents on the company’s commercial Internet site at
  • Served as the Committee Chair for Apollo Learning Groups Web Identification Committee for issues related to web development and web integration.
  • Provided long range planning strategies for Apollo Learning Group Internet development.
  • Supervise several IT Development Technicians and independent contractors for maintenance of Apollo Learning Groups Internet sites and Internet site search engines web positioning.

Campus IT Development Manager

Apollo Group Inc. Apollo Learning Group
  • Responsible for integrating internal and external resources to fulfill and support campus rollouts of Information Technology Program Labs for the Microsoft Certified Systems Engineer (MCSE) training program.
  • Managed the oversight of the technical aspects of campus rollouts.Managed the ongoing campus technical support issues associated with the MCSE training program.
  • Represented the academic and technical team in all meetings with campuses that rolled out MCSE and other IT programs.
  • Produced status reports and project plans related to new campus MCSE startups.
  • Develop Floor plans using AutoCAD, Install NT 4.0/2000 Servers, Dell Desktop computers and Bay switches at all University of Phoenix Campuses across the country seeking the MCSE training program.

Information Technology Manager

Apollo Group Inc. Apollo Financial Services
  • Managed all aspects of Apollo Financial Services (AFS) local and wide area network system
  • Supervised 3 Desktop Support Administrators and 1 Database Reporting Analyst
  • Performed annual IS budget, technology forecasting, and contracts negotiations with outside vendors to meet the networking needs of AFS
  • Coordinated and supervised the design, installation, backups, support, repairs and maintenance of all Novell, Microsoft NT, WAN/LAN and hardware/software infrastructures to meet the current and future needs of AFS

Campus Technology Service Manager

University of Phoenix. Phoenix
  • Managed the University of Phoenix PC based Local Area Network, Internet/Intranet network and Metropolitan Area Networks
  • Fully accountable for all aspects and support of the 15 Novell Local Area networks, Intranet servers and 3 Microsoft Exchange servers
  • Responsible for supervising 5 PC technicians and supporting over 500 PC workstation clients in a Novell 3.X, 4X, 5X and Microsoft 95/98/ Windows NT environment
  • Performed Network Backups, File Server Installations, Email Installations, Intranet/Internet maintenance, Network Switch Installations and managed several ISDN Router configurations for the University of Phoenix

PC Network Administrator

Apollo Group Inc. Information Services
  • Responsible for the implementation, support and administration of Apollo Groups local area networks
  • Duties included network system maintenance, maintaining user/group accounts, network software setup, system backups, and server Hub switch configuration

IT Project Planning Analyst

State of Arizona, Department of Economic Security (DES), Department of Technology Services Division
  • The point of contact for DES IT strategic planning, IT inventory management, results reporting, and software licensing management for agency-wide software issues and solutions
  • Manager of the Project Investment Justification (PIJ) process, provides training on statewide IT project approval processes, and is the IT planning liaison between the Government Information Technology Agency (GITA) and DES
  • Provide support for the bi-monthly DES IT Advisory Board (ITAB) meetings, serves a coordination point for many agency-wide IT initiatives, and content author for the IT Support Service Administration (ITSSA) and ITAB Intranet websites


Professional Development Courses
Web authoring: HTML 5, HTML 4.01, XHTML 1.0, CSS, RSS Software: Various browsers and e-mail applications, Dreamweaver CS5, Flash CS5, Microsoft Expression Web 3, Fireworks CS5, Wordpress, Drupal. Operating Systems: Windows Server 2008, Apache, UNIX/Linux Internet marketing, Search Engine Optimization (SEO), Web copy writing Communication , team working, collaboration Web site project management Completed the Intel® Teach Essentials Online (65 Hours) Completed the Online Verizon Thinkfinity Training for Trainers (30 Hours) Completed the Intel® Teach Leadership Forum (4 Hours) Clarity PPM 12.x Project Portfolio Manager Clarity PPM 8.x Project Portfolio Manager, CIW Certified Internet Webmaster Associate Facilitated undergraduate course Web/350.1 University of Phoenix (Online/Ground) Facilitated graduate course EBUS/500.1 University of Phoenix (Online/Ground) Facilitated graduate course WEB/400 University of Phoenix (Online/Ground) Novell Inc – Phoenix, Arizona Certified Novell Engineer (CNE) 5 Novell Inc – Phoenix, Arizona Certified Novell Administrator (CNA) 5 Novell Inc – Phoenix, Arizona Novell Certified Netware Engineer (CNE) 3, 4


  • President of the Desert Southwest Clarity User Group
  • Professional Presenter at the 2009 State of Arizona Government Information Technology Agency  CIO Council Meeting - Clarity PPM Demonstration
  • Professional Presenter at the 2009 Arizona Digital Government Summit - Survivor Island What Government can Learn from a Reality TV Show
  • ISD Team of the Third Quarter 2007-2008 Award, for Outstanding Performance, Productivity and Dedicated Service – Implementing Clarity Project Portfolio Management System
  • ISD Team of the First Quarter 2007-2008 Award, for Outstanding Performance, Productivity and Dedicated Service – ADOA Strategic Planning
  • Chief Information Officer, National Black MBA Association, Phoenix Chapter, 1999 to 2006
  • Member, International Webmasters Association, 2002 to present
  • Member, Network User International NUI, 2002 to present


Jan 2002Jun 2003

Certified Internet Web Professional CIW


To all hiring managers and human resources decision-makers: As you search for the right person to fill your critical IT and Web Professional job roles, we invite you to consider the value of hiring individuals with CIW certifications.

What is CIW? The CIW program is the world’s fastest growing, vendor-neutral Internet technology training and certification for professionals. More than 160,000 individuals are CIW-certified. CIW is more than a certification or a curriculum publisher; CIW is a set of Web technology standards adopted by academic institutions, governments and businesses worldwide. CIW includes applications and competencies, but our core curriculum focuses on the foundational standards that sustain the infrastructure of IT: Web design and development, e-commerce, security, databases, and network technologies and administration.  For more detail informaiton please use the following links.