Jayda Smith

Master of Customer Service

Summary

I am a friendly, energetic and practical customer service expert.  I have substantial skills in building and maintaining successful relationships.  I pride myself on being an adaptable team player that always arrives at work with a big smile.  I am flexible and urgent in fast pace environments while remaining levelheaded.

Work History

Work History
2014 - Present

Waitress

Elmer's restaurant

I began my Elmer's journey as a hostess and then was promoted to server after six months. This allowed me to exercise many of my skills like maintaining a can-do attitude, communicating effectively during busy work hours, using proper phone etiquette, and training new employees when needed. My key focus was constant attention on customer relations, constructing consistent relationships while providing prompt and precise service. 

2011 - 2013

In School- childrens behavioral- Individual Service Provider

Peninsula Community Health Services

Greeting the clients at arrival, assuring that they have the necessary tools to have a successful day.  Also providing basic needs such as food, clothing, and a safe environment. This is only a small part to the many ways this organization helps these children, i'm extremely proud to have been a part of their team.

Accomplishments: I feel that I made a big impact during my time at this job, I spent a lot of time building rapport with my clients and helping them reach their full potential.After spending two and a half years working with these clients they have grown and improved on their own with a little guidance and support from my amazing team.

2010 - 2011

Front Desk Clerk

Hooligans Lodge and Saloon

My main focus was greeting customers at arrival, booking rooms, answering phone calls and directing them accordingly. Also maintaining a cozy and sanitary lobby daily.

 Customer service skills, consistent communication with other staff members and customers, keeping a professional demeanor around troublesome customers and escalated situations were the skills I nurtured during my time in this position. Also I have extensive knowledge of computer booking systems.

Education

Education
2006 - 2010

Diploma

Kenai Alternative high school