Jay Fox

  • Buford GA

Work History

Work History
Aug 2014 - Jun 2015

Senior Lead Systems Engineer

MIS Solutions
Suwanee, GA. Senior Lead Systems Engineer Responsible for leading a team of system and field engineers servicing 25 different customers in healthcare(HIPPA), legal, insurance, financial(SOX) and construction verticals. Defining the strategic and tactical operating goals for the team; participating with support leadership in defining the vision; and providing direction, resourcing and operational capability to deliver value to customers. Setting the direction for and balancing the daily activities for engineers across products including areas such as virtualization, networking, & cloud. Also, the leader in identifying and implementing changes in process, organization, and personnel, which enhances the quality and efficiency of data and support operations. Possessing a strong innovation mindset, analytical skills, excellent oral, written communication skills and experience with effectively communicating project/program mission and objectives. Strong understanding and experience working across Sales, Engineer teams, as well as a strong understanding of Support, Escalation, and Engineering across multiple clients while exhibiting an effective customer service attitude. Interacting and influencing senior company management team up to the C-levels.
2012 - 2014

Tivoli Endpoint Manager Administrator

Ricoh Americas
Lawrenceville, Georgia. LANDesk and Tivoli Endpoint Manager Administrator Proposed and lead many projects including an implementation saving the company $250,000 annually. Responsible for the daily operation of the LANDesk and IBM Endpoint Manager environment across the enterprise(about 20, 000 workstations and 1, 500 servers). This includes packaging/deploying new and upgraded software across the enterprise, imaging workstations and laptops; creating LDMS and Relevance language queries and reports as needed by IT and the business. Frequently reported status of projects to senior managers and assisted in system upgrades.
2010 - 2012

Network Administrator

Automotive Protection Corporation(APCO)

Frequently represented the IT Manager in critical company wide meetings casting the vision for innovation and proved to be an agent for change by designing cost savings measures. Responsible for mentoring desktop support technicians in areas of technical expertise. Other tasks included: Configure and support internal and external networks. Develop and manage all systems(Windows, ESX, Linux, and AIX servers, security, and network configurations, DNS, DHCP and VPN). Troubleshoot network performance and Active Directory issues. Maintain and create desktop images. Create and maintain a disaster recovery plan including VMWare infrastructure. Research and recommend upgrades, patches, new applications, and equipment. Provide technical support and guidance to users. Manage multiple projects including new backup solutions; new SAN install(NetApp); LANDesk implementation, and others.

2008 - 2010

Network Engineer

North American Mission Board

Represented the infrastructure team as technical lead on projects. Other responsibilities included: Configure and support internal and external networks. Develop and manage all systems(Windows, ESX, Linux, and AIX servers, security, and network configurations, DNS, DHCP and VPN). Troubleshoot network performance and Active Directory issues. Create and maintain a disaster recovery plan including VMWare infrastructure. Research and recommend upgrades, patches, new applications, and equipment. Provide technical support and guidance to users. Manage multiple projects including new backup solutions; new SAN install(NetApp); LANDesk implementation, and others. Mentored desktop support technicians.

2001 - 2007

Manager of Billing Systems

Numerex Corporation

Accountable for the complete development of the Highdeal billing system including management of an offshore development team. Responsible for design and implementation of production Cellemetry gateways. Gateways included Solaris on SPARC; Windows 2000 & 2003 Server. Maintained redundant disaster recovery site for gateways. Also, SQL database administration duties such as creating stored procedures, backups and on-going daily maintenance of servers.

2000 - 2001

Williams Group International/CraftForce

IT Manager
Stone Mountain, Georgia.
1999 - 2000

Systems Analyst

NAFS, Division of Sitel Corporation
Norcross, Georgia. Systems Analyst
1996 - 1998

Account Representative

ADT Security Services

Clarkston, Georgia. Premier Account Representative

Education

Education
2011

M.Sc

Florida Institute of Technology

Information Technology

1998

B.Sc

Kennesaw State University

Health and Human Services

1996

A.Sc

Gainesville College

Education

TECHNICAL SKILLS

Key Abilities:

Technical Leader and Mentor

Systems Security

Disaster Recovery

Storage Array Networks

UNIX Administration

Windows Administration

Scripting

Proficient with ISO, PCI, HIPPA, and SOX compliance requirements.  

Hardware:

Cisco & Juniper Firewalls

HP & Nortel switches

Lenovo, Dell & HP server class systems

Operating Systems:

Windows 7 and 8

Windows Server 2008

Windows Server 2012

AIX

Linux

Solaris

Protocols & Platforms:

VMWare

Hyper-V

LANDesk

IBM Endpoint Manager

Exchange Server

MS SQL Server