- Manage a team of local and remote personnel, including international.
- Aide in the resolution of questions and concerns for both the team and customer.
- Work with customers to identify the correct hardware solutions.
- Drive department process efficiencies through new programs and initiatives.
- Integrate leadership's vision and direction into the team's day-to-day operations.
- Partner with other teams to help identify and solution customer needs.
- Manage the IT financials through chargeback reporting.