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Work experience

20142017

Manager IT

UnitedHealth Group/Optum

- Manage a team of local and remote personnel, including international.
- Aide in the resolution of questions and concerns for both the team and customer.
- Work with customers to identify the correct hardware solutions.
- Drive department process efficiencies through new programs and initiatives.
- Integrate leadership's vision and direction into the team's day-to-day operations.
- Partner with other teams to help identify and solution customer needs.
- Manage the IT financials through chargeback reporting.

20112014

Senior IT Architecture Analyst

UnitedHealth Group/Optum

- Manage a team of local and remote personnel, including international.
- Aide in the resolution of questions and concerns for both the team and customer.
- Drive department process efficiencies through new programs and initiatives.
- Integrate leadership's vision and direction into the team's day-to-day operations.
- Partner with other teams to help identify and solution customer needs.
- Manage the IT financials through chargeback reporting.

20072011

IT Architecture Analyst

UnitedHealth Group/Optum

- Define work-intake process for customer hardware needs.
- Analyze and investigate customers' hardware needs through their requirements.
- Recommend the best hardware platform based on research and customer requirements.

20062007

Technology Support Analyst

UnitedHealth Group/Optum

- Handled inbound support calls in various fields: password, application and network issues.
- Assist in the training of new analysts.

19992006

Technology Specialist

International Business Machines

- Create test cases to evaluate packaged applications
- Execute test cases on variety of PC platforms
- Testing analysis
- Process documentation
- Handle inbound support calls in various fields: password, application and network issues.
- Assist in the training of new analysts.

Education

19951999

Bachelor of Arts

St. John's University

Psychology