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PROFESSIONAL EXPERIENCE

Jan 2015Jul 2015

Market Analyst

ESTORE MEDIA - POLAND

Analyzing content on the website.

Tagging and sorting different smartphone models in order to create a database.

Suggesting corrective actions to operational issues.

Mar 2015Jun 2015

Sales Representative

BPO POLAND SP Z.O.O. - POLAND

Telephone selling of company´s products.

Assuring high level of customer serivce.

Achieving monthly goals.

Supporting the day-to-day efforts and activities of the department to achieve the business plan.

Oct 2014Jan 2015

Customer Service Specialist

OK MONEY SP Z.O.O. - POLAND

Maintaing high level of customer serivce and efficient query resolution.

Telephone selling of company´s products.

Recovering amount due and negotiate with defaulting clients.

Coordinating and maintaing process documentation.

Dec 2013Aug 2014

Product Manager

ADCLICK LDA - PORTUGAL

Managing daily budgets, negotiating with affiliation networks.

Identifying short and long term business priorities.

Executing strategic content initiatives that drive business objectives.

Ensuring best practices are shared within the team.

Mar 2011May 2011

Personal Loan Manager

CAJA RURAL DE GRANADA - SPAIN

Managing the Bank Guarantees and Personal Loans granted by the entity.

Preparing any required documentation and reports.

Absorbing knowledge from local finance team.

Nov 2010Mar 2011

Bank Account Manager

CAJA RURAL DE GRANADA - SPAIN

Resolving customer's doubts.

Offering and selling products to the clients.

Ensuring proactive communication to all parties involved.

Achieving sales targets.

Dec 2007Aug 2010

Sales Assistant

CARREFOUR - SPAIN 

Maintaining effective relationships with clients in order to obtain high level of Customer Service.

Stockage Control and managing weekly orders of new products.

SKILLS

English
Spanish
Portuguese
Polish
IT

Microsoft Office,  Internet,  Google Adwords

ACADEMIC BACKGROUND

Sep 2013Jul 2014

Student Exchange Programme – Bachelor's Degree in Business Managment & Administration

University of Porto (Portugal)
Sep 2011Dec 2013

Bachelor's Degree in Business Managment & Administration 

University of Granada (Spain)
Sep 2003Dec 2009

Bachelor's Degree in Economics (Diploma)

University of Granada (Spain)
Sep 2001Jun 2003

High School Diploma in Physical Sciences and Mathematics 

Colegio Salesiano San Juan Bosco-Granada (Spain)

ABOUT ME

  • Responsible, confident and proactive

  • Experienced in dealing with clients

  • Used to working in an international and multicultural environment

  • Interested in continued learning

  • Ability to work as part of a team and to an independent work

  • Punctual, friendly and a can-do attitude