• Warsaw (Poland)
Javier  Fernández Hernández

Javier Fernández Hernández

PROFESSIONAL EXPERIENCE

Work History

Market Analyst

Jan 2015 - Jul 2015
ESTORE MEDIA - POLAND

Analyzing content on the website.

Tagging and sorting different smartphone models in order to create a database.

Suggesting corrective actions to operational issues.

Sales Representative

Mar 2015 - Jun 2015
BPO POLAND SP Z.O.O. - POLAND

Telephone selling of company´s products.

Assuring high level of customer serivce.

Achieving monthly goals.

Supporting the day-to-day efforts and activities of the department to achieve the business plan.

Customer Service Specialist

Oct 2014 - Jan 2015
OK MONEY SP Z.O.O. - POLAND

Maintaing high level of customer serivce and efficient query resolution.

Telephone selling of company´s products.

Recovering amount due and negotiate with defaulting clients.

Coordinating and maintaing process documentation.

Product Manager

Dec 2013 - Aug 2014
ADCLICK LDA - PORTUGAL

Managing daily budgets, negotiating with affiliation networks.

Identifying short and long term business priorities.

Executing strategic content initiatives that drive business objectives.

Ensuring best practices are shared within the team.

Personal Loan Manager

Mar 2011 - May 2011
CAJA RURAL DE GRANADA - SPAIN

Managing the Bank Guarantees and Personal Loans granted by the entity.

Preparing any required documentation and reports.

Absorbing knowledge from local finance team.

Bank Account Manager

Nov 2010 - Mar 2011
CAJA RURAL DE GRANADA - SPAIN

Resolving customer's doubts.

Offering and selling products to the clients.

Ensuring proactive communication to all parties involved.

Achieving sales targets.

Sales Assistant

Dec 2007 - Aug 2010
CARREFOUR - SPAIN 

Maintaining effective relationships with clients in order to obtain high level of Customer Service.

Stockage Control and managing weekly orders of new products.

SKILLS

Skills

English

Spanish

Portuguese

Polish

IT

Microsoft Office,  Internet,  Google Adwords

ACADEMIC BACKGROUND

Education

Student Exchange Programme – Bachelor's Degree in Business Managment & Administration

Sep 2013 - Jul 2014
University of Porto (Portugal)

Bachelor's Degree in Business Managment & Administration 

Sep 2011 - Dec 2013
University of Granada (Spain)

Bachelor's Degree in Economics (Diploma)

Sep 2003 - Dec 2009
University of Granada (Spain)

High School Diploma in Physical Sciences and Mathematics 

Sep 2001 - Jun 2003
Colegio Salesiano San Juan Bosco-Granada (Spain)

ABOUT ME

  • Responsible, confident and proactive

  • Experienced in dealing with clients

  • Used to working in an international and multicultural environment

  • Interested in continued learning

  • Ability to work as part of a team and to an independent work

  • Punctual, friendly and a can-do attitude