Du Telecom- Retail
MBA in HR with over 9 years experience of designing and delivering learning programs have led diverse teams of professionals in training and learning design interventions.
Du Telecom- Retail
AT&T - ISP Technical Support Process.
Citi Bank - Banking - Mortgage Process.
Pleasant Personality with ability to deliver complex subjects with ease.
Certified from APTECH.
Product Trainer - AT&T- ISP, Virgin Media- ISP, Cisco- Networking, Microsoft Office - 360, VM Ware, Du - Telecom- Certified Line Trainer
Adept with L&D System - LMS, Forecasting, instructor-led training (ILT), virtual learning, exams, certifications, and compliance content for training and developing employees.
Improving Team Effectiveness, Team Dynamics, Team-Building Activities, Effective Recruitment, Developing Team, Coaching Team, Motivating Team, Rewarding and Engaging People, Performance Management, Delegating Effectively, Managing Different Groups.
Process improvements: reduced duplication of effort, less time spent correcting mistakes, faster access to information. Cost savings: lower staff turnover, lower recruitment costs; reduction in bad debts; reduced customer support calls; reduced help desk calls; reduced need for supervision; reduced downtime; increased staff productivity; fewer machine breakdowns; lower maintenance costs, etc.
Improved profitability: increased sales; more referrals due to better customer service; new product ideas; improved customer satisfaction and retention, Performance improvement: in quality, quantity, speed, safety, problem solving, Behavioral improvements: in attitude, ethics, motivation, leadership, communication, reduced staff conflict. Increased staff satisfaction: Well trained staff tend to be happier, stay longer, and are more loyal.
English, Urdu, Tamil, Telugu, Kanada, Hindi and Malayam
MBA - HR 84.7%
Bachelors in Computer Science 63.3%
II PUC 50.2%
SSLC - Board of Secondary Education, Hyderabad, Andhra Pradesh, India. 52.0%